Customer Implementation Consultant at Deputy

Customer Experience, APAC, Full Time, Sydney sydney full-time
Description
Posted 14 days ago

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

Currently, our employees are predominately working from home and this role will also be remote for the time being. We anticipate employees will be returning to the office, in a flexible capacity, during 2021 as appropriate & when it is safe to do so.

Responsibilities :

  • Front-line on-boarding specialist that will implement Deputy from start to end for large enterprise companies
  • Required to run each implementation project in a structured managed way that informs the customer of expected timelines of completion for each stage of the implementation
  • Confirm to implementation timeframes set by implementation guidelines
  • Inputting and manipulating data via excel and similar tools to a high standard
  • Interpreting and implementing business’ and their hierarchy 
  • Interpreting and implementing complete award configurations based on their existing pay rate configurations
  • Consult the Customer Implementation Engineers when the requirements returned by the customer will need some custom scripting built to cater for their requirements
  • Manage delays and expectations throughout the whole implementation process
  • Able to travel and consult the customer out on the field
  • Consult and train (using the provided training guidelines) the customer and employees at the end of the project implementation
  • Provide process improvement suggestions that can enable quicker, more efficient implementations
  • Provide weekly updates of projects that show any delays
  • Act with integrity, professionalism and confidence throughout each and every implementation
  • Requirements:

  • Exceptional communication skills and the ability to create a strong rapport with clients
  • Loads of passion and innovation
  • Previous project management experience with a range of different size clients
  • Prior implementation experience
  • 2-4+ year experience in a Business Analyst or Consulting role - ideally within software industry
  • Exposure to Javascript or APIs - ideal
  • WHY JOIN?
    - Australian Hyper-Growth Startup - Head Office in Sydney
    - Why IVP Invested in Deputy
    - Deloitte's #21 Fastest Growing Technology Startups in Aus 2018
    - Raised $111M Series B Round led by IVP, OpenView (our Series A investor), Square Peg Capital and EVP.
    - Global Growth across APAC, America and EMEA.

    PERKS
    - Share Options
    - Paternity/Maternity Leave Policies
    - Personal Learning & Development Fund
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns

    OUR MISSION

    At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries.

    We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world.

    Check out this video: Deputy Explained

    Check out why our customers love us: GetApp and G2Crowd. 

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

    Interested? Apply now