Customer Onboarding Coordinator (12 month FTC) at Employment Hero

Information Technology and Services, Customer Service, Full-time, Remote, Australia remote support full-time
Posted 18 days ago

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like Life at Employment Hero

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

This is an exciting time to join the team and be part of transformative change in the way we help customers onboard and adopt our platform. Our Onboarding Team within Customer Care is responsible for onboarding our direct customers across our low-mid market segments into the Employment Hero platform. Supporting our team to execute on the administrational elements of the customer onboarding workflow.

This role is dynamic. You will be assisting the team with tasks to manage a large volume of work with ambitious timeframes. To be successful, you will need great attention to detail and enjoy getting stuck in and proactively solving problems as they arise.

As a Customer Onboarding Coordinator you’ll be responsible for;

  • Identify and deliver opportunities for continuous improvement in workflow.
  • Engage with SMEs and stakeholders across Onboarding and across the business to support customer administration and workflow.
  • Provide administrative support as needed.
  • Compile administrative reporting as requested.
  • Support with Salesforce, ZenDesk and Asana data maintenance and reporting.
  • End-to-end project administration across the customer Onboarding lifecycle.
  • Support Team and broader business stakeholder queries with regards to customer projects.
  • Work with confidence across the Onboarding Team techstack; Slack, Salesforce, ZenDesk, Asana, Zoom and Calendly.
  • Configure and manage Calendly workflows for the Onboarding Team.
  • Action customer access requests.
  •  Maintain data in our business management systems (e.g. sales, support, project management, time tracking) to ensure it is accurate and current

What will you bring 

  • 1 year minimum experience in a tech/SaaS business in an operational admin capacity.
  • Previous experience in Customer Onboarding, Implementations, Experience, Success, and/or Support is a bonus!
  • The ideal candidate will be truly passionate about helping internal teams.
  • Proven and consistent success within a high-volume and high-velocity environment.
  • A track record of achieving targets & KPIs.
  • Passionate, ambitious, driven and a growth mindset.
  • Strong verbal and written communication skills.
  • Experience working in a complex, high-growth SaaS or tech organisation.
  • Ensure that issues are swiftly resolved.
  • Able to work with multiple and conflicting priorities.
  • Self motivated and comfortable moving between autonomous and collaborative working.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We've got your back

Whether you're a seasoned remote-first pro, or a first-timer, you're in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don't just take it from us, here's a quote from one of our heroes:

"Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values."

Plus you'll get to enjoy a number of great perks, including:

  • Remote-first and flexible working arrangements
  • A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We've got you covered!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
  • Reward and recognition programs - because great work should be recognised and rewarded
  • Including Lightning Award for delivering quality work at speed and Values Champion Awards
  • Swag app cashback offers and discounts on hundreds of your favourite brands and products
  • Self, health, wealth and happiness programs
  • Social events and team celebrations
  • Employee Share Option Program: be an owner of Employment Hero
  • Annual Global Gathering to get to know your global colleagues - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn't fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

  • If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
  • Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

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