Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.
We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.
We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.
This role sits within the Australian and New Zealand Account Management Team, reporting to the Senior Manager, Business Operations for Zip Business.
Zip Business is a rapidly growing operation within Zip Co, set up to specifically serve the growth needs of the small business community.
Our Account Managers are driven to provide the best possible experience to our customers and have a solutions-oriented approach to handling issues and challenges. You will own customer inquiries and be able to learn how to fully resolve each interaction or escalate the customer inquiry to the correct internal team, including product, sales and credit. You will manage customer applications right through to our credit assessment team and assist customers manage their accounts. In this role you will have impeccable judgement and the ability to de-escalate and manage customer disputes.
What you will own and support:
To help us level up, you'll bring:
We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.
If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.
We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.
What’s in it for you?
We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!
● Flexible working culture
● Share incentive programs
● Generous paid parental leave
● Leading family support policies
● Paid birthday and volunteering leave
● Mental health and wellbeing program
● Virtual yoga and meditation classes
● Epic office with a casual dress code
● Fun team with high-growth hustle
● Remote working allowance
● Heaps of social events
Join us on our mission to be the first payment choice, everywhere and every day.