Account Manager - Healthcare Specialist at Tyro

Account Management, Full-time, 155 Clarence St, Sydney, NSW sydney full-time
Posted 1 months ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our almost 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

The Healthcare Specialist’s primary responsibility is to develop and maintain long-term relationships with existing merchants and pro-actively looking for opportunities to cross-sell the Tyro banking and EFTPOS products. They will liaise with merchants and internal stakeholders to ensure that day-to-day customer needs are met in an efficient and timely manner. 

Main Duties/Responsibilities:

  • Manage the needs of a portfolio of existing Tyro Healthcare customers to retain business and minimise churn
  • Meet and exceed monthly sales targets and scorecard metrics, demonstrating consistent and sustained performance
  • Work with other internal stakeholders to ensure that day-to-day customer needs are met in an efficient and timely manner
  • Ensures that new merchants are transacting and aim to reduce the time to first date of transaction
  • Educates merchants of internal workflows and processes to ensure their enquiries are attended to appropriately within a timely          manner
  • Provide training to merchants to ensure complete uptake of Tyro products and features.
  • Monitor merchant’s transaction activity and proactively investigate decreasing trends in volumes
  • Pro-actively look for opportunities to upsell Tyro banking and EFTPOS products within a portfolio
  • Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
  • Contribute meaningful ideas and strategies for the growth of the industry they sell into.
  • Demonstrates a level of creativity and innovation to achieve sales targets
  • Escalate any customer which is deemed to be ‘dissatisfied’ through our IDR process
  • Experience Required:

  • REQUIRED: Experience in the Health Care industry
  • B2B sales experience
  • Have an enthusiasm for customer service and sales 
  • Have a keen attention to detail and follow-up
  • Build strong relationships both with customers and internally
  • Continuously look for opportunities for process improvements
  • Have loads of initiative
  • Culture and Perks
    We offer some amazing employee benefits such as a generous learning & development budget for training for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, and are looking forward to hopefully welcoming back our social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 475 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

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