Senior Product Manager - Beautiful Conversations at Waddle

Product Management, Permanent, Melbourne, AU melbourne product full-time
Posted 14 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role:

Beautiful Conversations is a multi year programme of work designed to “make every message matter” to ensure highly relevant, targeted and useful conversations between Xero and our customers, spanning across the Product, Customer and Technology parts of the organisation. 

The  Senior Product Manager within Global Service & User Platforms (GSUP) / Beautiful Conversations is a new role that is focused on driving this communications transformation programme (called Beautiful Conversations) from a Product perspective. This will involve being the link between GSUP teams and the Customer portfolio leading this programme of work, to ensure we’re prioritising the highest value communications across the customer journey for Xero.

This role will see you work across different parts of Xero with a diverse and interesting group of people: from a team working on notifications within the Xero product, to a cross functional Xero programme of work where you will help shepherd product needs forward by influencing other teams and roles in the programme.

We are looking for someone with great interpersonal skills with the ability to collaborate well.

We are very open to flexible working arrangements and create an inclusive, supportive environment to help you do your best work.

What you'll do:

  • Work with relevant teams and stakeholders to set a clear and inspiring future state and roadmap for Beautiful Conversations, alongside the GM Small Business Experience and other key members of the Beautiful Conversations team
  • Evangelise this and get buy-in and support across our Product, Platform and Customer teams
  • Work with your counterparts in engineering and other teams to ensure we have the right people, structure, tools and technology to support this problem space in an effective ongoing manner 
  • Ensure the vision is translated into a product roadmap/plan that clearly articulates what problems and opportunities the team is focussed on solving, along with the ideas/initiatives the team believes will help realise the opportunity
  • Champion a discovery and iterative mindset that helps you bring great experiment skills to Beautiful Conversations to validate ideas and bring value quickly.
  • Bridge UX, technical and customer worlds as you lead strong and productive relationships with stakeholders to deliver on key priorities
  • Identify success metrics and track product performance in line with team OKRs and the product vision
  • Demonstrate your leadership through personal growth of your team & leading through coaching
  • Have a passion for representing Xero’s products
  • What you'll have:

  • Experience owning Product direction across a complex product set, preferably with some experience of business transformation 
  • Demonstrated experience in people leadership
  • A solid track record of addressing customer needs through innovative use of technology
  • Experience with stakeholder management and coordination across the wider business
  • Extensive experience working with software development projects at scale
  • Demonstrable experience collaborating with a diverse stakeholder group to realise commercial outcomes
  • Demonstrated experience in defining product roadmaps and long term planning
  • An authentic leader with a passion for helping people fulfill their potential
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.