UX Writer/Content Designer at Spaceship

Marketing, Sydney sydney marketing design
Description
Posted a month ago

At Spaceship, we’re on a mission to enable people to invest in their future, so they can live the life they want to live. We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy, for everyone.

Since launch, we have grown to more than 200,000 financial members and surpassed $1 billion in funds under management – but we’re just getting started.

What will you be doing?

Reporting to the VP of Marketing, you’ll be using your clever copy skills to ensure customers have a clear understanding of Spaceship’s features and products. 

Spaceship customers are on a mission to take control of their financial futures – and you’ll be helping them every step of the way. From explaining new products and features to uncovering and solving communication pain points, you’ll have the customer experience at the heart of everything you do.

You’ll work collaboratively with product owners, engineers, customer support, compliance teams, and your fellow marketers to craft end-to-end content experiences that help customers achieve their goals. 

You’re a problem-solver with a growth-mindset. You’ll be insight-driven, using data, research, and your own proven experience to drive and enhance content initiatives. 

This might include content-led features in the Spaceship app or website, UX writing, FAQs, and product features. You’ll be ready to lend your clear, compelling, accessible and ‘plain-English’ words wherever and whenever required. 

Your exceptional relationship management skills will enhance your ability to drive high-quality work through competing business priorities, projects and deadlines in a fast-paced and Agile workplace. 

What are we looking for?

  • Writing and editing across mobile and web that aligns with UX principles
  • Experience with financial services content review processes
  • Agility and ability to manage multiple demands, relationships, priorities and deadlines
  • Stakeholder influence and persuasion 
  • Strong communication skills
  • Ability to pivot writing tone and voice to suit medium and audience
  • You’ll also need to provide an online portfolio, or PDF to share to help us learn about how you think and practice your craft

What are the perks and benefits?

  • Competitive salary 
  • Monthly health and wellness reimbursement.
  • Emphasis on a healthy work/life balance.
  • Flexibility to work from home or the office.

Who are we?

We are ~50 people passionate about enabling people to invest in their future.

We value forward-thinking, accessibility, curiosity, transparency and simplicity in everything we do - from the way we collaborate to the products we create.

Spaceship has raised more than $50m to date from some of the world’s most renowned investors including Horizons Ventures, AirTree Ventures, Grok Ventures, Valar Ventures, Sequoia Capital, and New Enterprise Associates.