Senior Technical Support Engineer, Dev Tools at Atlassian

Support (CSS), Full Time, Sydney, Australia sydney support engineering full-time
Description
Posted a month ago

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is a terrific place to work. Great products and a fantastic reputation in business and tech have brought in customers globally, including NASA, Sony, and the United Nations. With offices in Sydney, San Francisco, Austin, and Amsterdam, we are growing really fast and are full of opportunities!

We're on the lookout for Support Engineers to join our growing team that is serious on pursuing one goal: Making our customers awesome! Are you the go-to person for technical support when nobody else knows what to do? Do you love solving the deepest, the gnarliest tech problems out there? Do you have relationships with customers where they ask for you by name? Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. 

In this role:

  • You will wow our customers and partners by providing quality and timely support.
  • You will initiate professional written and verbal interactions with your customers detailing solutions to their needs with calm, empathetic, mature, and solution-oriented views.
  • You are passionate to learn new technologies and are responsible for owning customer issues until resolution.
  • You are enthusiastic and you put your leadership skills to use by mentoring other support engineers within the team.
  • On your first day, we'll expect you to have:

  • A depth of experience in support, software services, and/or system administration for a large end-user community
  • Deep understanding of operating systems(e.g. Linux, OS X, and/ or Windows)
  • Experience in the technical support space troubleshooting Java/J2EE (or similar) applications.
  • Understanding of networks and relevant technologies, including proxies, load balancer, LDAP, Active Directory, SSL, etc.
  • Understanding of application server technologies(e.g. Tomcat, Apache, WebSphere, etc)
  • Experience working with enterprise customer
  • You have a solid understanding (Distributed) Version Control Systems (Git preferred), and experience with SQL databases and Linux.
  • It's also great if:

  • You have experience using Atlassian's Bamboo or Bitbucket products
  • You have experience using similar products such as Jenkins, TeamCity or GitLab CI/CD
  • As a Senior Support Engineer, DevTools at Atlassian, you'll be part of an all-star team responsible for Global Support for Bamboo, Bitbucket, Fisheye and Crucible. We are not your typical company and this isn't your typical Support job. You won't get frustrated with bureaucracy and slow decision-making, and we encourage creative thinking. We want to know your opinion — on everything we do. As part of a Global Support Team, you will be working from our Sydney office with like-minded engineers from other cultures. We offer global opportunities to grow technically and professionally.


    Our perks & benefits

    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

    About Atlassian

    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

    To learn more about our culture and hiring process, explore our Candidate Resource Hub.