Customer Success Manager/Account Manager- Melbourne at Phocas

Information Technology and Services, Sales, Full-time, Melbourne, Victoria, Australia melbourne sales support full-time
Posted 1 months ago

We have grown from a small startup, building data and analytics products in the UK in 2001 to over 200 people and 6 offices across the world, with headquarters in Sydney, Australia and recently completed our first capital raise to support our future plans.

As a result of continued growth, we’re in search of an experienced, results driven Customer Success Manager/Account Manager with a proactive customer focused mindset to join our awesome AUS Customer Success team. Phocas is a well known brand which continually challenges the market with its innovative Business Intelligence (BI) and data analytics solutions. You will work within a collaborative, passionate team who assumes ownership for driving commercial growth within your allocated portfolio and ensuring our customers are optimising the market leading solutions and capabilities available within the Phocas software suite.

This role will see you:

  • Developing and implementing account plans and activities, to further grow customers value from their investment
  • Proactively drive initiatives in a manner that increases brand awareness, product presence and revenue generation for all company products
  • Actively contribute to the achievement of targets
  • Establishing and strengthening relationships with decision makers within allocated portfolio; earning trusted advisor status with all levels of the organisation through a collaborative and consultative approach
  • Identifying, and speaking professionally and intelligently about new business opportunities by understanding customer needs
  • Handling commercial or account enquires to ensure overall customer satisfaction
  • Maintaining knowledge of competitors to strategically position Phocas’ solutions better
  • Conducting training sessions on Phocas for clients (as required)
  • Represent Phocas at trade shows and conferences


You will be degree qualified and have at least 3 years’ experience in a Customer Success or Account Management role, ideally gained within a SaaS environment. Technical experience would be advantageous. You will have a proven track record of achieving results and be able to articulate your solution sales experience to influence business and operational initiatives across your accounts.

A bonus would be experience with customers aligned to our key verticals - Wholesale Distribution, Manufacturing, Retail. You will also have a natural energy that “gets stuff done”, and be driven to achieve targets while operating in a relaxed yet high performance culture.

At Phocas, it isn't just about having the experience, skills and qualifications that makes someone successful. Culture, Attitude & Ambition play a massive part. Therefore we look/want people who:

  • are driven to succeed and have ambition
  • are not afraid to use initiative
  • are positive, coachable and bring a relentlessness to "get it done" (but not at all costs)
  • have sound business judgement, customer focus and passion
  • demonstrate a healthy sense of humour
  • possess excellent interpersonal, verbal and written communication skills, and a natural ability to explain or present complex topics in language that is easily understood by all
  • be willing to help others, and be prepared to roll your sleeves up
  • be professional with strong planning and mature analytical skills, with great time management


We expect results at Phocas, which is why we give so much in return. In addition to your paid leave, holidays, and superannuation benefits, we provide a heap of perks which include:

  • Fun / Fulfilling: Awesome culture and meaningful work
  • Autonomy: Trusted to follow your passion and make it your own
  • Growth: Opportunity to be more – for you and the business
  • Wellness: We believe in a real work life balance and have a strong family orientated culture
  • Money: Competitive ‘dosh’ with opportunity to share in our success
  • Career Journey: Take you skills to the next level, explore and learn from opportunities and international travel options

To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.

We are a 2020 Circle Back Initiative Employer – we commit to respond to every applicant

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.