Customer Retention Specialist at Hipages

Expressions of interest, Sydney sydney
Posted 3 months ago

Our Story

hi. We’re hipages.

hipages provides a better, smarter way to connect tradies and consumers and get the job done well.

Our purpose is to make home improvement effortlessly efficient, creating happier homes. We build technology that solves the frictions of an industry ready for optimisation and are on a mission to bring simplicity, trust and create a seamless experience for our tradies and homeowners.

To date, over two million Australians have changed the way they find, hire and manage trusted tradies to get a job done around their home by using hipages. Our team thrives on bringing simplicity and trust to the tradie/consumer experience.


hipages. Change the way you tradie!

Your Challenge:

We're looking for passionate phone based Customer Retention Specialists to join our high-performing team in Sydney. Your role will be driving conversion rates up and retaining our client base.


Key Responsibilities:

  • Handling and overcoming objections with clients who are wishing to cancel - 80% outbound calls
  • Resolving escalated issues to satisfy clients and prevent churn
  • Increasing Renewal Conversions
  • Identifying opportunities to increase value to customers
  • Maintaining and communicating up-to-date product knowledge


You bring:

This role will see you driving conversion rates and retaining our client base of tradies. You will be someone who enjoys a real mix of customer service and sales. Your persuasive, consultative and customer focused approach, coupled with prior retention and/or sales experience will ensure you are successful in this role.


Your CV:

  • You will have experience in a call centre environment, specifically within Retentions
  • Your roles will have involved sales and customer service
  • Exceptional listening and relationship building skills.
  • Ability to overcome objections and get customers to see value in the products.
  • Ability to work in a fast paced environment
  • Proficiency in multi-tasking, prioritisation and problem solving
  • Sense of humour and the ability to shake things off


Why work for us?

Our employees really are at the forefront of our business and we empower our team to have a voice, make a difference, help lead the business forward and keep hipages a great place to work. Huge investment in your training and career development, superior employee benefits and participation within our Employee Share Program are just some of the many reasons to work here, not to mention the free brekkie and the most amazing office in Australia, located in the heart of Sydney CBD!


Who we are

At hipages, no two days are the same and our pace is fast. Our diverse and inclusive culture drives our success and makes us a great place to work - we celebrate the individual!  We empower our team to feel free to be themselves so they can unleash their maximum potential. We are down-to-earth people who genuinely work together as a team to "make it happen".  This is hipages' DNA.

We also love celebrating -  everything! Birthdays, babies, big wins, little wins and anything in between, our company awards and events are legendary! Check out our Instagram #hipagesteam to get the picture.  Does this sound like the place you belong? Welcome home.


hipages. Change the way you career!