Customer Solutions Manager (Hybrid Role) at Shippit

Sales, Full-time, Sydney sydney sales full-time
Posted a month ago

Who we are!
Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a growing industry that needs some love and attention.

Watch this - What we do

Your (awesome) team and role!
This Customer Solutions Manager position sits within our Premonition function. 

The Customer Solutions Manager (CSM) is responsible for building and maintaining relationships with prospective customers to ensure buying decisions are well informed. 

This includes a solid working knowledge of Product, Operations and Customer Success so that the customer experience is relevant, meaningful and confident toward the purchase and implementation of Premonition software. You are a role model of our values and demonstrate behaviours consistent with a high performing team.

Day to day!
* Engage with customers across a variety of industries to determine their needs and identify opportunities to fulfil their requirements. 
* Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through relevant qualification criteria.
* Position competitive offerings and solutions aligned to the customer needs.
* Provide the initial introductory technical product overview and insights relevant to each customer scenario(s).
* Obsess over Premonition’s customers to deliver a world-class customer experienceTrack, escalate, and plan for the remediation of technical blockers and provide engineering with feedback to further our product and solutions. 
* Present action plans and results to management and the customer and use appropriate escalation techniques to stay on top of goals and objectives.
* Coordinating support efforts and organising solution delivery whilst establishing and owning a trusted advisor relationship with our customers.
* Deliver web-based and/or onsite product overviews and introductory sessions for customers.
* Educate internal stakeholders using data insights, making recommendations which inform product design and solution delivery.
* Define outcomes to improve the health, performance, and business capabilities of the prioritised workloads to drive customer value realisation.
* Alongside the Customer Success Team, input on individualised customer success plans, utilising net promoter score (NPS) and other customer data.
* Shepherd new customers through contract terms and work with Customer Success and Sales teams to execute renewals.
Through active listening and inquiry, elicit customer challenges and issues, toward diagnosing prob.

Our ideal Shippster - You!
We can’t be too picky... However, you’ll ideally have experience working in sales and client consulting, with a focus on SaaS and/ or logistics. You should have a thorough understanding of project management lifecycles, disciplines, and procedures. Any project management (such as PRINCE2) qualifications will be highly regarded.

Life at Shippit, the good stuff!
We have so much to offer at Shippit, it’s almost too hard to list it all in a job ad, so here is what we believe you’ll love:
* CBD office location - state-of-the-art office with all the facilities/ tools you need to get the job done
* Hybrid/ Flexible working - choose whether you want to come into the office or work from home 
* Our business is yours - be rewarded with a generous Employee Share Option Plan 
* Get fit - we contribute to your gym membership
* Enrich your life - travel and explore the world through the flexibility to temporarily work anywhere, yes anywhere in the world for up to 2 weeks of the year
* Let’s grow together - ongoing professional and personal development opportunities provided 
* We love to eat - let us treat you to a delicious lunch once a week, we’re talking trimmings and all. Oh and our pantry and fridges are fully stocked for your convenience 
* Family Friendly - we promote a sustainable balance in one's identity as a Shippster AND a parent – so enjoy an improved parental leave policy
* Wellbeing & Mental Health - all newbies start on Wednesday for a shorter first week, allowing time to reflect and rest

Culture Culture Culture!
You’ll be joining a high-performance culture at Shippit, where everyone can make a difference.  We’re on a mission that needs the right humans to help make ship happen!

The team behind Shippit come from diverse backgrounds, but all embody the core values that make our business unique. Our mantra is to make ship happen, every single day.

We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #9 in LinkedIn’s Hottest Startups to work at in 2021. It doesn’t stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of. 

Watch this - Culture at Shippit

Our recruitment process - we don’t like to complicate things! 
1. Phone screening - nice and simple to start, let’s get to know each other. 
2. Hiring Manager Interview - impress your potential new Manager.
3. Technical/ Functional Interview - let your skills do the talking.
4. Values Interview - have you got what it takes to be a Shippster?

We are one! 
Shippit promotes and supports a diverse workforce at all levels of the company. It is our belief that creating a work environment that enables us to attract, retain, and fully engage diverse talent leads to enhanced innovation and creativity in our products and services. We foster a culture of inclusion at Shippit and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage everyone to apply and please reach out if you require any accommodations or assistance along the way.

Contact us!
In a forever changing automated world, we’re still human at Shippit and we love to chat, so if you have any questions or would like to have a confidential discussion, please contact Adrian Markovski on 0420 650 354. 

We are a 2022 Circle Back Initiative Employer – we commit to responding to every applicant.