Salesforce Engineers at Waddle

Engineering, Permanent, Melbourne, AU melbourne sales engineering full-time
Description
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

What’s the role?

As Xero grows at a rapid pace we are looking to add exceptional Salesforce functional and technical engineers and senior engineers to our practice. You will help Xero in enhancing and supporting the use of Sales, Service, Marketing, Experience and Analytics Cloud focusing on sustainably excellent engineering. You will work closely with our experienced Enterprise Technology Customer Platforms team across the Salesforce platform to design and deliver strategic projects that will change how Xero engages with its customers. You’ll foster a positive team culture, provide technical guidance and engineer in accordance with Salesforce best practices and standards.

How you'll make an impact

You'll help build and manage software that solves engineering problems at scale. You’ll work in collaboration with other Xeros to help create and deliver beautiful software to our customers, faster. 

You’ll undertake software application development on applications in our existing suite of products (including new ones), contributing to new or improved experiences for our customers, internal and external. You’ll help maintain the standard for engineering excellence at

Xero and support your team members in building products together. You’ll demonstrate leadership on best practices, and be a role model and mentor for other team members. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices. 

You’ll be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.

What you'll do:

  • Create software - Care deeply about customer problems and technical excellence, develop high quality and scalable software, and coach others to do the same. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach and have large impacts on our customer’s experience with Xero. Participate in solution reviews as a role model for giving and receiving feedback.
  • Enable customer teams - Design, deliver and maintain new features and capabilities across all of our Salesforce suite and third party applications using either development or configuration skills to enable our customer focused teams to meet their targets.
  • Test software - Design and perform sophisticated testing activities that effectively and efficiently reveal product quality across a range of risk areas and quality criteria. Coach team members to enable high quality testing in line with Xero’s quality strategy and standards.
  • Resolve issues - Efficiently assess the causes and identify solutions for development or production issues, and effectively communicate the impact to stakeholders. Recognise common patterns of failure to mitigate issues before they reach production. Proactively participate in incident responses and contribute to post-mortems.
  • Engineering standards & frameworks - Contribute to Xero's engineering standards and frameworks. Work closely with the Lead and Principal Engineers to apply standards to software and delivery processes.
  • Continuous improvement - Proactively maintain, grow and share knowledge of development technologies used in the development of Xero’s software applications.
  • Deliver infrastructure in a production environment - Champion automation of delivery processes. Coach and support engineers to ensure all software is running as expected and proactively works to prevent customer facing problems.
  • Modern software and delivery practices - Be a proactive champion of agile and delivery practices who coaches and develops others in this space in order to ensure a consistent approach to ways of working.
  • Recruitment - Participate in interviews and recruitment processes.
  • How you'll do it:

  • Live Xero’s vision and values - Keep Xero’s vision and values at the forefront of decision-making and actions. Communicate and help others understand the importance of the vision and values. Translate the vision and values into day-to-day activities and behaviours.
  • Communication skills - Proactively share information, actively solicit feedback, manage and facilitate communication if needed.
  • Build relationships - Successfully build trust and credibility with stakeholders and team. Be seen as a key 'go to' person for advice.
  • Growth mindset - Understand that competency is not fixed but is enhanced through dedication and hard work. Coach and provide feedback to others on development plans.
  • Innovation and delivery - Proactively innovate and deliver technology in a team and solve customer problems through software.
  • Coaching and mentorship - Teach small groups of engineers and contribute to Xero's shared knowledge base.
  • Work collaboratively - Help individuals resolve difficult problems with empathy, exchange ideas, demonstrate conflict management skills.
  • Self-learning - Maintains in-depth knowledge of advances and learnings in technologies relevant to Xero’s engineering environment.
  • What you'll bring:

  • High level of experience in a range of products in the Salesforce ecosystem
  • Deep understanding in either one or more of : Sales, Service, Marketing, Experience or Analytics Cloud and all its related features
  • Relevant Salesforce certifications such as Administrator, Platform Developer 1 and 2 or Consultant are desirable. 
  • Proven ability to contribute to internal ecosystems, build SDKs and libraries to enable other teams to integrate with their products
  • Able to debug across the entire Xero technology stack to unblock the team.
  • Able to make major design decisions for individual products.
  • Highly proficient in the architecture and implementation of distributed systems. Ability to refactor complex systems into scalable, resilient components.
  • Proficient with CI/CD concepts and tooling.
  • Strong advocate and teacher of TDD and automated tooling to safely and repeatedly release code.
  • Ability to review and coordinate team processes to improve quality and strengthen feedback loops.
  • Ability to to engage with end users and stakeholders to understand requirements and facilitate co-design workshops 
  • Great communication, as our team is spread across the globe you will need to clearly communicate with stakeholders in a timely manner on our productivity tools and via virtual meetings.
  • Passion and a thirst for learning, along with a strong drive to accomplish your tasks without major direction. 
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.


    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.