Senior UX Researcher, Agile & DevOps at Atlassian

Customer Experience, Full Time, Sydney, Australia sydney engineering full-time
Posted a month ago

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Do you live and breathe research, love working with people, and thrive on applying insights to influence product design and strategy? Atlassian is searching for a Senior Researcher to join our growing team of research experts.

You will join a talented, collaborative group that is helping Atlassian achieve its mission to unleash the potential of teams all over the world. You will have the opportunity to define and conduct research that not only informs our ultimate mission, but that also feeds the design, strategy and development of our products, including Jira Software. This will see you working across teams and geographic locations, using your research craft skills to influence and impact our product teams. Our Research & Service Experience team is at the heart of helping uncover what makes these teams work well together.

As a Senior Researcher at Atlassian, you will:

Have the opportunity to make impact on a huge scale: we're searching for someone to help us identify and understand the questions we need to answer to move product strategy and execution forward. Your insights and discoveries will help inform not only our company strategy, but also our product experiences and long-term roadmaps.
You will partner with key stakeholders across product management, design, marketing, analytics and data science, and engineering to influence product design and direction. You will conduct end- to-end research using a variety of methodologies, to help us gain confidence in our understanding of our users (current and future), their needs and the opportunity this uncovers for our products. You'll be empowered to work with autonomy and creativity every step of the way, working with stakeholders to determine where the greatest impact can be made, and to triage research requests. We expect you to draw on other research programs and specialities within the wider team to bring additional depth and reliability to your insights, and effectively represent user research in key product discussions. You will have the opportunity to develop a deep understanding of how teams work together in all kinds of industries, all around the world and contribute to the development of a strong and innovative research practice across Atlassian.

On day one, we expect you to have:

  • 5 years of hands-on experience designing and conducting user research that has had an impact. We expect to hear stories of how your research influenced product roadmaps and informed design decisions.
  • Experience with a variety of qualitative and quantitative research techniques (remote and in-person), along with the knowledge of when, why and how to apply them. We value your ability to be creative when thinking about the research problem you're trying to solve, and your ability to bring your team along on the journey of your discoveries.
  • Communication skills that influence and inspire change. You know how to analyse qualitative data, synthesize into a coherent and truthful story, and how to create effective ways of sharing your insights so they resonate and are impactful across diverse audiences.
  • Preferred if you also have:

  • MA or PhD in behavioural or social sciences, such as psychology, anthropology, sociology, human factors or a related subject area.
  • A demonstrated ability to design, execute, and explain high quality mixed-methods (qual and quant) research, and to synthezise results across multiple methods.
  • Professional experience in applied product research, preferably for a commercial B2B, B2C, or SaaS product, with a track record of your research being presented to influence product design and direction.
  • An ability to implement creative approaches to researching often complex user experience challenges, and to communicate complex ideas into concise summaries with impactful storytelling.
  • More about our team
    You'll be joining a smart and passionate team of mixed methods researchers, spread across the globe. We work together to continuously improve our craft as researchers and our ability to support Atlassian to build better experiences for our customers and users. We have a mix of foundational, product and survey research programs that allows us to both follow the users' journey wherever it may take us, as well as having deep impact at the product level. It's all about improving our users' experience no matter who or where it is.

    More About Our Benefits
    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    Our perks & benefits

    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

    About Atlassian

    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

    To learn more about our culture and hiring process, explore our Candidate Resource Hub.