Level 1 Support Engineer at Swyftx

Full-Time, R&D, Milton, Brisbane, AU brisbane support engineering full-time
Posted 25 days ago

Swyftx is an innovative fin-tech scaleup, rapidly building a name for itself as Australia’s most feature-rich and best-priced digital currency exchange. With over 300,000 users and growing fast, we are building an exceptional team to support this fantastic growth. We’re putting our people’s values, and our customer’s experience first, with our sights set on becoming Australia’s largest cryptocurrency trading platform and next billion-dollar success story.

Our platform is evolving continuously, and we work hard to uphold our high standards for new and improved features. To support our growth, Swyftx is searching for a Level 1 Support Engineer who is passionate about providing exceptional customer support for technical issues to our internal employees.

About the opportunity:

The Level 1 Support Engineer will be responsible for supporting the growing Swyftx team in technical troubleshooting for a range of technologies. You will bring experience supporting both Windows and Mac laptops along with a keen interest in continuous learning.

You will have demonstrated your excellent customer service abilities while working to troubleshoot and manage all level 1 support issues. You will bring experience working with a ticketing system while providing deskside, telephone and email support.

What you’ll do:

  • Provide level 1 support to end users.
  • Set up workstations and hardware (both Windows and Mac).
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Support Office 365 for business.
  • Help create systems and processes to make IT support for users more seamless.
  • Work with a ticketing system to track and manage the technical support requests.

About you:

  • Demonstrated ability to troubleshoot and resolve technical issues in a timely and friendly manner.
  • Ability to update the IT support ticketing system with clear documentation.
  • Previous experience in a level 1 support engineer or helpdesk role.
  • Any completed certifications or training in CompTIA or related to Microsoft products is an asset.
  • Excellent written and verbal communication skills.
  • Great attention to detail and time management skills.

Life at Swyftx:

You will experience first-hand what it means to say “I did that” as you watch your ideas and visions become a reality, impacting thousands of people every day. The open-plan office based in Milton creates a relaxed, flexible and supportive environment with stand-up desks, music, a fully stocked kitchen and end of trip facilities. We plan regular engaging group activities, after hours sport activities and celebrate our wins with every month. We are a culture that values learning and training, career growth, and setting our people up for success.

At Swyftx we are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics that our people possess, and we are committed to providing a working environment where everyone is included and treated with respect.

Interested? Please the 'Apply Now' button and we look forward to hearing from you.

You will have the rights to legally work in Australia, sponsorship options are not available for this role. We have an internal Talent Acquisition function, and therefore are not accepting approaches from recruitment agencies.