Account Manager at Culture Amp

Sales, Melbourne melbourne remote sales
Description
Posted a month ago

Join us on our mission to make a better world of work. 

Culture Amp is the world’s most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first. 

We do this by bringing together pioneering people science and powerful technology. Over 4000 companies like Airbnb, Slack, and the BBC trust Culture Amp to collect, understand and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a ‘nice-to-have’ but a ‘necessary-to-survive’.

Join us in making the world better, by making a better world of work.

The Opportunity at Culture Amp

Here at Culture Amp we have an exciting opportunity for an Account Manager to come and join our talented and inclusive sales practice.

We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can start to “connect the dots” between their Engagement and Performance data.

If you’re a salesperson who is deeply curious and incredibly passionate about people and culture and wants to work in a business that will allow you to try new things, drive behavioural change and impact positive return on investment, come and join us as we take the next step in fuelling our rocket ship and changing the world of work.

Working within our high performing, APAC account management team, you will have the autonomy to try new things, work on projects and play a significant part in driving the adoption of new products to our current customer base.

Largely speaking, you will:

  • Own an expansion quota for our current customer base targeted at the Small Business level - around 300 customers
  • Identify opportunities to expand revenue from current customers through understanding long-term strategic Business and People goals. There will be a mix of relationship management initiatives and outbound prospecting too
  • Work closely with Customer Success to lead on touch points with Customers during the subscription year
  • Work with core renewal team to handle more complicated renewal processes
  • Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell of the Culture Amp platform
  • Contribute to the Account Manager Playbook to iterate and create the process for account growth

What You Bring to Our Camp

  • Experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Proven track record of achieving sales goals within an existing customer base at the small business, mid-market or enterprise level
  • Ability to manage a high number of accounts/opportunities (200+) while maintaining focus on goals
  • Strong presentation and communication skills
  • A focus on building strategic relationships with customers
  • A passion for people and analytics

After 3 months, you will...

  • Be able to confidently present our full product suite to existing customers to own upsell and cross-sell
  • Partner with the Customer Success and Retention Managers on the Customer Journey from the time a client commits to work with us to renewal
  • Articulate and update clients on product offerings
  • Develop a pipeline of opportunities in your assigned Book of Business

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism at here.

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work 
  • Share Options - it’s important to us that everyone is an owner and can share in our success
  • Excellent parental leave and in work support programme, - for those families to be
  • Flexible working schedule - where we can, let’s make work, work for you
  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!