KYC Operations Analyst at Airwallex

Onboarding Operations, Full-Time, AU - Melbourne melbourne analytics full-time
Posted 23 days ago

Who we are:
Established in Melbourne in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. With technology at our core, we built a proprietary global financial infrastructure platform to help businesses transact, collect and pay in any foreign currency across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. In just five years since we were founded, Airwallex has grown to become Australia’s fastest-growing fintech unicorn and a well-funded international technology leader backed by world-leading investors. Our leadership, innovation and scale have been recognised and awarded by leading independent authorities, such as listing in Forbes' Cloud 100 2020, and placing in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking to expand our global teams with smart, driven and passionate individuals who are excited about joining our rocketship and taking on the challenge of a lifetime.

The role:

An exciting opportunity has come up for a full time position in the KYC Operations Team. Our KYC Operations team is one of the most critical teams at Airwallex.  You will be one of the first points of contact for our new potential customers, assisting them with their applications in order to open an Airwallex account. You’ll be responsible for performing the required Know Your Customer (KYC) screenings on customers, documenting the information obtained on the client's as required by Australian KYC regulations. 

Your duties will include liaising with customers via email to ensure they have a smooth onboarding experience, collecting key information (data entry) and helping execute our global operations processes. 

Little experience is required, as we can teach you the ropes, but as we expand this function globally, we are looking for dedicated, proactive, high-energy individuals who have a passion for great customer experiences, protecting the community and want to work at Australia’s tech unicorn.

Who are you:

  • You are focused on a great customer experience – when you interact with the customer you want to get it resolved as soon and as efficiently as possible to ensure a great customer experience
  • You have an investigative nature - you know when to dive a little deeper to get to the bottom of a problem and solve it. You ask the right questions and make risk based decisions. 
  • You are a great communicator – you can provide clear, concise information via email to our customers; helping to cut through the regulatory jargon and ensure a memorable customer experience.
  • You are a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them.
  • What you will bring:

  • Excellent focus on attention to detail with the ability to work and make decisions in a fast paced environment.
  • Strong adherence to processes.
  • The willingness to learn new Compliance processes and develop skills at a fast pace.
  • AML/KYC knowledge is a bonus, but not essential.
  • At Airwallex we like to ensure we create the best environment for our people providing a collaborative open office space, PlayStation and table tennis to unwind, a fully stocked kitchen which includes breakfast, snacks, fruit, beers, you name it! We also organise regular team building events, encourage flexible/remote working and offer learning and development opportunities. Most importantly, we give our people the freedom to be creative.
    Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.