As a global fintech company, Openpay are defining the next generation of payments. We believe people and businesses should have freedom and flexibility in how they pay with no hidden catches.
Openpay (ASX: OPY) is an omni-channel payment solution that provides customers with flexible, interest-free payment plans, in-store, online and through the Openpay App. Available in Australia, New Zealand, and the UK with our launch into the US. Currently underway!
In doing so we’re changing the way people pay, for the better, and we’d love you to join us in our mission. As an established Australian business, we’re continuing to supercharge our growth by turning the world Amber. That’s right, “Aussie Amber” (our Marketing Team nailed that one!) This Amberfication is led by in-store, mobile app and on-line payments.
About the opportunity:
As Team Leader, you will lead, motivate, develop, and coach a team of 16-18 contact centre consultants to improve team performance and contribute to the achievement of customer service outcomes. We are seeking individuals who can empower the team to be self-managing, identify customer pain points, look for productivity opportunities and help to remove blockers for the team to resolve them. As team leader you will also be working very closely with internal stakeholders outside the customer service team such as sales/growth, credit risk and the product team forging close relationships and working collaboratively to improve processes and systems.
As a Team Leader, you will be vital in leading and inspiring your team to learn, develop and continually grow to deliver the best outcomes for our clients.
Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for the day-to-day operations of your team to ensure they deliver the desired customer service and meet business objective.
What you’ll be responsible for:
The Team you’ll be joining
We believe every new team member has an opportunity to add to our culture – we’re a vibrant team of Podcasters, Ultra-Marathoners, Weightlifters, Chess Players, Students and more, so we’re looking for people who want to be part of a diverse and ever changing team.
As we grow, we change, so you’ll be flexible, willing to evolve as our systems and processes do. Always tenacious, you’ll relentlessly pursue opportunities and will be quick to bounce back if you encounter a setback. Most importantly, you’ll be kind - our team appreciate and support each other (particularly this year) so you’ll want to be part of that team spirit.
What you’ll need to have:
If this sounds like you, we'd love to hear from you!
Short-listed candidates will be advised by telephone. Please note, due to the requirements of this role, candidates must have full working rights in Australia.
Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.