Lead Engineer - Site Reliability at Xero

Engineering, Permanent, Melbourne, AU melbourne engineering full-time
Posted 29 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The Site Reliability Engineering team ensures that Xero’s customers can have confidence in our platform, working closely with Xeros throughout the business to build a reliable experience for our customers.

We support teams operating services in production and develop products that help those teams deliver highly available and performant systems. Our products help by exposing valuable context, supporting coordination, and by making ownership decisions easier. We also support with on-call escalation and specialist reliability consulting.

As a Lead Engineer within the SRE team you will work to improve the availability, performance, and efficiency of software products at Xero. You’ll have deep technical expertise in distributed computing systems delivered using public cloud services, and a thorough knowledge of leading industry practices for building and operating highly available services.  You’ll be a master of designing simple, flexible, and reliable software components, guiding the quality of designs and providing quality feedback on how to improve systems to meet reliability objectives.

You will contribute technical expertise and leadership as we scale our SRE enablement across Xero.  You’ll model the standard for engineering excellence at Xero, supporting your team to grow their technical capability and improve development practices. 

With your wide understanding of SRE practices you will contribute to the  technical direction of all SRE products, helping improve our services  by identifying gaps, promoting capability growth, discovering technical solutions to business problems and championing modern practices. 

What you'll do in the team:

  • Lead the technical direction for multiple pods
  • Create and test high quality, scalable software and teach others to do the same
  • Contribute to improvement in the availability, performance, and maintainability of Xero’s platform
  • Ensure Product teams are able to deliver a great customer experience through a strong understanding of the behaviour and operation of their systems
  • Maintain relationships by building trust and credibility with stakeholders and your team
  • Work to help build a culture of learning and resilience in our systems and teams
  • Contribute to Xero's engineering practices, standards and frameworks. You will work closely with the Principal Engineering community to improve software and delivery processes
  • Embody a strong growth mindset where you proactively maintain, grow and share knowledge
  • Keep up with industry trends and innovations and share your experience at industry events
  • What you'll bring:

  • Expert understanding of SRE practices for building and running reliable, performant services.
  • Experience with a wide range of SRE topics and an ability to take teams on the reliability journey with depth in multiple areas.
  • Experience in contributing to distributed systems architecture design decisions for SaaS products. 
  • Ability to rapidly analyze and understand systems built on a variety of languages and platforms.
  • Interest in Resilience Engineering and Chaos Engineering practices
  • Experience with agile software development methodology including continuous integration and delivery
  • Strong experience in mentoring and growing engineers technical expertise
  • Experience defining the vision for and delivering impactful new products
  • Strong ability to influence product decisions and determine the right technical tradeoffs to deliver customer value quickly. 
  • Experience in coordinating and leading incidents along with incident analysis and review
  • Experience leading work to scale products to reliably serve rapid user growth. 

  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.