Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a complex beast and we’re not only enhancing the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a thriving industry that needs some love and attention.
The role of the Customer Success Manager is to work with our SMB customers to ensure they see value in the Shippit offering. Our CSM's work with the customer across their entire life cycle, from onboarding our newest customers to the platform through to growing and retaining them.
A CSM proactively engages customers at regular intervals to ensure customer health and work through any upsell opportunities while also reactively managing any inbound queries and liaising with the appropriate internal stakeholders (e.g. finance / support) to ensure the customer is managed well.
The role is seen as a product expert who can effectively communicate the value proposition to customers to ensure they are successful at using the platform but also acts as a conduit for customer feedback being brought back into the business to enable Marketing / Product Development to improve our offering to customers in turn.
We’re on a mission that needs the right humans to help make ship happen!
Our core values haven’t changed since launch, and we embrace and celebrate these values in our day-to-day. We love to push the envelope to break though old norms, make good sh*t taking passion and pride in our work, have a laugh through the good and challenging times and, we are good humans - we have heart and want to improve the world we live in whilst having fun along the way.
We’re a great place to work and we can back that up. Shippit’s been ranked as #8 in Linkedin’s Hottest Startups to work at in 2020. We have a high-performance culture, everyone can make a difference, together we make great ship happen.
We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, parental leave and so much more!
“We are a 2021 Circle Back Initiative Employer – we commit to responding to every applicant”