Assistant Retail Showroom Manager at Brosa

Retail, Sales, Full-time, Melbourne, Victoria, Australia melbourne sales full-time
Posted a month ago

Hello, we’re Brosa

And it’s our mission to make it simple for people to create a home they’ll love. Founded in Melbourne in 2014, we’re famous for our uncomplicated and straightforward shopping experience. We’re one of Australia’s fastest-growing consumer brands and are proud to be making waves in the $14B home and living industry. Brosa is backed by Australia’s most prominent and successful Venture Capital funds, including AirTree Ventures and Bailador.

We are on the hunt for an all-star assistant retail showroom manager to help lead our flagship Fitzroy showroom. Our customers are a mix of walk-ins, appointments booked in advance, and virtual / phone customers. You are an experienced assistant showroom manager with a track record of exceeding your sales targets by helping develop high performing teams within a supportive team culture. You are results-oriented and passionate about delivering exceptional customer experiences, and excited by the opportunity to join a next-generation, high-growth retailer leveraging technology to deliver a superior customer experience.

What makes the Brosa team awesome…

Mission-Driven - Our team is made up of curious problem solvers who are all working together towards our mission - we’re in this together.

Innovative Founders - The founding members of Brosa have instilled an entrepreneurial spirit into every corner of the business. We’re encouraged to test and pursue our bold ideas.

Growth Mindset - We’re dedicated to learning as much as possible to reach our potential and position Brosa as a home and living industry leader.

Diversity - We pride ourselves on our diversity and believe this is key to our success because it enables us to develop new ways of working that drive innovation.

Customer Champions - At the core of everything we do, we are driven by a desire to deliver a fantastic experience that delights our customers.

As an Assistant Retail Showroom Manager at Brosa, you’ll get to:

  • Report to the showroom manager and help lead our Sydney team and showroom operations
  • Deliver and exceed ambitious sales targets
  • Work with the showroom manager to develop a high performing and supportive team culture through coaching, developing, mentoring and training team members
  • Be accountable for metrics such as sales conversion, Average Order Value, and Missed Call Rate
  • Help translate monthly, weekly and daily sales targets into a format that most effectively motivates the team (and report on sales results vs target)
  • Support the showroom manager in planning the rosters effectively to meet seasonal demand and maximise sales
  • Work with cross functional partners in Postsales, Operations, Marketing and Technology to deliver superior results for our customers
  • Use our Business Intelligence Interface and Excel to analyse sales performance and trends (eg by stylist / by customer type / by day of the week)
  • Lead by example when serving customers and closing sales, providing expert providing expert product knowledge, and using clienteling techniques such as mood boards

What you bring to the table

We don’t expect you to tick all the boxes, because we know the right person for the job will be able to learn what they need to succeed in their role. That’s why our recruitment team focuses on value-alignment when hiring. So don’t be afraid to apply if you don’t have a university degree, have recently switched careers, or even have career gaps - you’re welcome to apply regardless.

  • 1-2 years of experience in an assistant retail store / showroom management role
  • A strong track record of leading high-performing retail teams
  • Proven ability, and a natural enthusiasm for driving sales
  • A warm, energetic leadership style with a passion for developing your teams
  • Conviction in the importance of delivering exceptional customer experiences
  • Prior experience in consultative selling techniques and building long-lasting customer relationships
  • Experience using CRM systems to support the sales process
  • Proven to be tech savvy and are fast to learn new systems
  • An openness to new ways of thinking
  • A passion for retail and interiors, product & design

Bonus experience

  • Industry experience in Furniture & Homewares
  • A degree or diploma in an Interiors / design related course
  • Experience in opening new stores

More Than a Job

16 Weeks Paid Parental Leave (including adoption) - Supporting parents is vital, which is why we're proud to offer 16 weeks of paid parental leave for both primary and secondary caregivers.

Build Connections - We host regular celebrations and social events so you can connect with your team members.

Great Perks - You’ll enjoy a generous discount on Brosa products and paid leave on your Birthday.

Support - We believe supporting your mental health is fundamental, that is why we offer a weekly mindfulness practice and an Employee Assistance Program.

What is the interview process like at Brosa?

We've tailored our hiring process for each role's requirements because no two roles are alike, but you can always expect that we:

  • Provide prompt communication and helpful feedback
  • Spend time understanding what you need because we want to be a good fit for you too
  • Have recruiters and hiring managers that respect your time
  • Strive for a transparent and honest exchange

Diversity is key at Brosa

We believe that diversity is critical to our success and one of our greatest strengths. We will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.