Education Team Lead at Xero

Customer Success, Permanent, Melbourne, AU melbourne support full-time
Posted 15 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero’s Customer Success Education Specialists work closely with our Partners and Small Business Customers to provide engaging and interactive content, to allow the user to gain the most from their Xero platform. 

Working closely with our APAC Head of Education, this role will oversee the development and mentorship of our Education Specialists - offering practical coaching, and constructive feedback and direction. 
This role will allow you to be our ‘go to’ person in Education AU, for questions around Xero Education projects, the Accounting and Bookkeeping industry and production processes.

You will work with Subject Matter Experts to ensure the team is delivering to the highest standards, that is suitable for the AU market and above all technically accurate. 

What you'll do:

  • Line manage and lead the AU Education Specialists (including regular 1-1’s, feedback, coaching, mentoring, individual and team goal setting)
  • Ensure technical expertise on all things related to Xero and the Accounting, Bookkeeping and Small Business industries is applied to education projects
  • Contribute to Education Specialist’s development plans in collaboration with the APAC Head of Education
  • Workforce planning of the AU Education Team
  • Liaising with the Education Coordinator around scheduling events for the team
  • Ensure regional and functional strategy translates into AU Education Team’s tasks
  • Work cross-functionally with relevant stakeholders - agree regional work requests, input into opportunity assessment for bigger projects
  • Consult with APAC Head of Education regarding regional functional strategy
  • Contribute to review of budgets and resources Project manage assigned Xero Education initiatives and projects
  • Assist with the development and delivery of education content
  • Be the connector between our Xero customers and the AU Education team to ensure our content is constantly meeting our customer’s needs
  • What you’ll bring:

  • Experience in adult learning & development key principles Experience in developing and delivering education content (including webinars, eLearning and video)
  • People Management Experience (difficult conversations, conflict management, mentoring, development)Proven stakeholder management skills
  • Proven ability to manage projects
  • Small Business, accounting, education or SAAS experience would be desirable
  • Embodiment of Xero values #Human #Challenge #Team #Ownership #Beautiful
  • This role is based in our brand new Hawthorn HQ office meaning our office is equipped with all the essentials for our teams to not only succeed, but love coming to work.

    Including a gym, cafe and in-house barista (with barista made coffee complimentary), a large terrace overlooking the city ready for Friday EOW drinks, as well as bike parks and on-site car parking. We also offer some pretty awesome flexibility between remote working and in office.

    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.  Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine what reasonable accommodations can be provided to ensure their role can be performed safely.