Why join us?
We’re a global tech company, just not the kind you’re picturing.
Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast .
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
SafetyCulture Care
SafetyCulture Care is an innovative insurance underwriting agency that is one part of this broader organisation. SafetyCulture Care is committed to empowering businesses to navigate risk effectively and foster resilient operations. Our mission is to partner with our valued brokers and insureds, providing not just comprehensive commercial insurance solutions, but also a leading-edge platform that enables proactive risk reduction, enhances workplace safety, and drives operational excellence.
The Role
You will sit at the intersection of risk management and technology, using SafetyCulture’s platform data, industry benchmarks, and emerging risk intelligence to design and deliver inspection templates and risk mitigation content that help our customers prevent losses before they occur. You will leverage data analytics, platform insights, and industry expertise to build scalable, technology-led risk solutions that drive measurable improvements in customer safety outcomes.
This role is ideal for someone who is experienced in safety, risk management and passionate about turning data into actionable risk prevention tools and who thrives in a fast-paced, product-driven environment.
How you will spend your time
Design and maintain industry-specific inspection templates within the SafetyCulture platform, aligned to regulatory requirements, risk profiles, and loss trends.Translate complex risk data into practical, user-friendly digital inspection programs that help customers proactively mitigate hazards and reduce their risk exposure.Continuously enhance inspection content based on platform analytics, customer feedback, and claims insights to ensure measurable risk improvement.Analyse platform and industry data to identify emerging hazards, loss patterns, and opportunities to strengthen risk mitigation strategies.Partner with product and data teams to develop risk scoring models, benchmarking tools, and actionable insights for customers and underwriters.Deliver clear, data-driven reporting that supports underwriting decisions and broader portfolio risk management.Collaborate with product and engineering teams to shape and enhance digital risk solutions within the SafetyCulture platform.Identify and implement automation opportunities using integrations, AI/ML tools, and workflow optimisation to improve risk assessment efficiency.Drive customer adoption through onboarding support, training resources, and enablement initiatives that maximise platform value.Build and maintain trusted relationships with customers and brokers, tailoring digital inspection and risk mitigation strategies to their operational context and regulatory environment.Provide technical risk guidance to the underwriting team, leveraging platform data and insights to support informed risk and portfolio decisions.Develop and deliver compelling reports, presentations, workshops, and industry briefings that clearly communicate risk insights, solution outcomes, and strategic recommendations.Contribute to a high-performing, collaborative team culture by mentoring colleagues, partnering cross-functionally across underwriting, claims, product and customer success, and sharing industry and technical expertise.
About you
Customer Success Acumen: Demonstrable experience working in a customer-facing role (e.g., Customer Success, Account Management, or Relationship Management). Proven ability to drive engagement, adoption, and advocacy among customers.Industry Background: A solid understanding or direct experience within the Australian insurance industry, risk management, or a related field (e.g., WHS, property, casualty, workers' compensation) would be a great asset. Experience with a SaaS company would also be highly beneficial.Technological Aptitude: Curious about technology and product solutions. Ability to quickly become a subject matter expert on our platform and articulate its value for risk reduction.Data-Driven Approach: Proven ability to leverage data and insights (through CRM, dashboards, or other tools) to inform and execute strategies that encourage product adoption and demonstrate value.Commercial Mindset: Commercially astute, able to identify opportunities that drive mutual value for both customers/brokers and the business.Communication & Influence: Strong persuasion, presentation, and active listening skills. Ability to communicate effectively and build rapport up and down an organisation, from frontline workers to senior executives.Adaptability: Enjoy working in a dynamic and fast-paced environment. Ability to easily adapt to changes in roles and responsibilities.Passion for People: A genuine passion for building lasting relationships with customers, brokers, and colleagues.
More than a job
Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture officeAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits
In-house Culinary Crew serving up daily breakfast, lunch and snacksBarista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beveragesWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt global offsiteOn-site gym, table tennis, board games, books library, and pet-friendly offices
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK .
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
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To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
