Why join us?
We’re a global tech company, just not the kind you’re picturing.
Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast .
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
How you will spend your time:
Inspire, coach and mentor a team of Customer Success Managers to drive adoption, business outcomes, and long-term value for their customers
Ensure a proactive and consultative approach to customer engagement, driving successful renewals and expansion opportunities
Act as an executive sponsor for key accounts, modeling best-in-class engagement and strategic account management
Partner with Sales, Product, Support, and Marketing teams to improve customer experience and advocate for customer needs
Consistently review CSM calls in Gong, providing feedback to uphold performance standards and foster continuous team development
Proactively communicate customer retention risks and partner with team members on long-term mitigation strategies
Establish and refine CSM playbooks, processes, and best practices, ensuring consistency and scalability across the team
Analyze customer data to identify trends, risks, and opportunities, implementing strategies to enhance customer experience, retention and expansion
About you:
Experienced leader with a track record of building and developing high-performing customer success teams focused on managing customers at scale
A people-first leader who fosters a culture of accountability, development, and continuous improvement
Strong understanding of SaaS business models and Customer Success metrics (GRR, NRR, Net ARR)
Excellent communication, interpersonal, and leadership skills
Ability to analyze data, develop insights, and drive strategic initiatives
Proficiency with customer success tools and CRM software (e.g., Gainsight, Salesforce)
Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment
Experience working in scaling organizations and comfortable with ambiguity
Industry experience in Construction, Manufacturing, Retail, Hospitality, Transportation, Logistics, Energy or Government and Municipalities is desirable
More than a job:
Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits:
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including our Shiplt global offsite
On-site gym, table tennis, board games, books library, and pet-friendly offices
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK .
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
