Company Summary
We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.

Job Summary
Bugcrowd is looking for a Junior IT Support Specialist in Australia. This is a great position for someone getting started in their IT career, and wants to strengthen their technical and professional skills. As a Junior IT Support Specialist you will assist in supporting users with their IT issues, managing our enterprise technology systems, and working on projects to implement new systems and improve existing ones through automations etc.
A successful candidate will have experience in supporting users with day-to-day IT issues, a passion for IT and eagerness to learn more.

Essential Duties and Responsibilities 
Support users in day-to-day IT issues
Manage enterprise technology and corporate systems
Provision computers, manage services and onboard new users
Work in a small worldwide team to support our users
Ensure security of data, network access and backup systems
Identify problematic areas and implement strategic solutions in time
Audit systems, assess their outcomes and address problems
Preserve assets, information security and control structures
Must be able to work assigned hours (Ideally work until 6-7PM AEST) and work on call hours as needed by the company

Education

Certificate in Information Technology (TAFE) or equivalent experience

Experience, Knowledge, Skills, and Abilities
Experience in IT support role
Must be able to work assigned hours (Ideally work until 6-7PM AEST) and work on call hours as needed by the company
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Ability to work within a small team but also work independently and must have strong organizational, communication and customer service skills
Systems: MacOS, Google Workspace, Okta, Jamf, Mobile (iOS and Android)
Experience in using Macbooks is preferred.
Some experience in bash scripting and working with APIs would be an advantage, but not required.
Must be eager to work hard, to learn many new skills, solve problems, and integrate tightly with the rest of the team

Working Conditions and Physical Requirements
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
Environment - remote, work-from-home 100% of the time.

Culture
At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

Equal Employment Opportunity:
Bugcrowd is EOE, Disability/Age Employer. 

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Apply at: https://www.bugcrowd.com/about/careers/