Customer Happiness Officer (3 days per week) - Showpo - Job details

Customer Happiness Officer (3 days per week) at Showpo

Customer Happiness, Part Time, Lidcombe, Australia part-time

Description

Posted 6 days ago

About Us:

Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.

Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.

About Us:

Showpo is the Australian owned, global, social media led e-commerce brand, redefining fashion retail for the new generation.

With humble beginnings, Showpo was established in Sydney in 2010 from our Founder & CEO's garage. Forward to now, we have disrupted the traditional retail model and are a global fashion destination.
We pride ourselves on empowering women and being one of Australia's largest and most successful social media brands.

The Role:

An amazing opportunity has arisen to join our Customer Happiness team as our new Customer Happiness Officer! This is a dynamic role where you will be working directly with our amazing Showpo customers via chat, social media, email and phone in a hybrid work environment from our Chullora warehouse (featuring basketball/volleyball court) and from home.

This role is 3 days per week (Monday, Friday and a third day of your choice)

Key Responsibilities

Ensure customer enquiries are dealt with in a timely manner

Handling customer enquiries primarily by phone, with email, chat and social media enquiries

Maintain high level of customer satisfaction rate across all channels

Following up high risk orders with customers

Maintain multiple channels for customer communication: email, social media and website

Handle customer returns and ensure they are processed in timely manner

Continued development and improvement of customer service

Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels

Who are you?

Experience in delivering awesome customer experience results

Exceptional English written and verbal communication skills

You can talk the lingo and embrace the Showpo team's communication style

Adaptable, flexible and able to work autonomously and unsupervised

Typing speed > 60 words per minute

Ability to work with our offshore team

Going above and beyond for the customer

PERKS!

Live for fashion? You’ll love working for Australia’s largest social media fashion brand that was founded locally and is expanding globally. The list is growing, but here are some of the things you will enjoy:

Our embedded culture of Think Big, Get S**t Done and Have Fun gives everyone the ability to make a massive impact across the entire organisation. We are a fun team with a high-growth hustle

Flexible working environment

Huge staff discounts across Showpo and our Brands

Look after your mental health with our EAP

Financial perks through Commbank Workplace Banking

Company wide I S**t Rainbow Awards - Reward & Recognition Program - come and celebrate your colleagues with bubbles every Friday!

Are you our next Customer Happiness Officer?! Click apply to find out more!

At Showpo we are committed to fostering an environment where everyone can belong and be their authentic selves. We strive to craft a culture that reflects the diversity of our customer, where our differences make us stronger and help us become better humans. We celebrate our people and support them, ensuring we’re a workplace welcoming to all, where everyone can bring their whole selves to work. We are on a journey and sometimes might make mistakes, but we are committed to learning, growing and backing up these words with positive action.