SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have direct work experience in Manufacturing or a strong track record of managing Enterprise customers in these industries.
How you will spend your time:
Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutionsUnderstand customers’ business objectives, challenges, and industry-specific needs to drive successOwn customer retention, ensuring renewals and reducing churn risk through proactive engagementIdentify growth opportunities within existing accounts and collaborate with Sales to drive expansionLeverage deep industry knowledge to provide tailored insights, recommendations, and best practicesAdvocate for customers internally, influencing product development based on industry trends and customer feedbackContribute to the development of industry-specific playbooks, collateral, and case studies
About you:
10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization3+ years of industry experience in Manufacturing or managing Enterprise customers in those industriesStrong ability to build executive relationships and drive business value for Enterprise customersA background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategiesPersuasion and presentation skills, with the ability to communicate up and down an organisationAbility to actively listen, understand customer pain points and take actionThrives in a fast-paced, dynamic environment
More than a job:
Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture officeAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benfits:
Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture officeAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
