Remote within Australia, or in-office/hybrid in Melbourne, Australia

Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people passionate about their craft. You’ll be helping our law firm customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.

About us

Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to ensure every critical document is accurate and defensible. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to the market. Our users love Atticus because we save them a lot of pain in high-pressure, high-stakes work.

We’re a growing, global company. We’re profitable and using our resources for growth. Over 70% of our customers are inbound or referrals. We’re trusted by 98% of Australian corporate law firms, over 50% of the UK Top 30 law firms, 40% of the ASX50 and 40% of the ASX100. Plus, we’re expanding into Asia and North America.

About the role

As an Enterprise Account Manager, you’re instrumental in ensuring our law firm customers get as much value as they can from the platform. You’ll be the primary point of contact for their accounts, help them realise the value of the platform, and identify opportunities for Atticus to add even more value to the legal services they offer. 

You’ll be joining a small team, so nothing is out of scope, and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:

• Successfully onboarded a law firm practice team on their first matter (e.g. IPO, public acquisition, or dispute/arbitration) and co-developed a case study post-completion.
• Established relationships with the partner, senior associate, and lawyers in a core practice group within 2 months of their Atticus onboarding.
• Collaborated with the product team to ensure all law firm users are equipped to use a new feature that’s been released. 
• Mapped out the teams within a law firm that could benefit from adopting Atticus and collaborated with the firm’s innovation manager to plan those teams’ onboarding.
• Supported the product team to identify an appropriate lawyer to interview for the development of a new feature.
• Run a law firm graduate training program for all new Atticus users.
• Reviewed six customers’ Atticus usage and feature adoption in preparation for upcoming renewal discussions.

About you 

This role focuses on our law firm customers, so the ideal candidate could come from a number of places. Maybe you’ve got a law degree, worked as a lawyer, or worked in investor relations, company secretariat, corporate affairs, finance, or governance of a listed company, fund, or regulatory body. You might instead have account management, CX, or sales experience in a SaaS company or consultancy (4+ years). 

We want creative, curious, and self-driven people interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So, if you’ve got the following qualities, then please get in touch:

• Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t feel like you know exactly what you’re doing.
• Natural communicator. Communication is a first-class skill, particularly in a remote world, so we take it seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
• Measure twice, cut once. We believe that long-term, true velocity and agility come from planning enough so that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
• Bias toward action. Generally, when in doubt, you try something and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing.
• Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

Benefits

• Competitive compensation (AUD$130 - 160k OTE, dependent on experience and ability). 
• 100% remote-friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you)
• Flexible work hours (we care about outcomes—go for that lunchtime swim)
• New Macbook and $2,000 home office setup budget
• Five weeks leave each year (and never work on your birthday)
• 16 weeks of paid parental leave 
• Dog-friendly office in Collingwood, Melbourne
• Generous professional development program

Interested?

Please apply below if this sounds like we’re a great match. You can also read more about us on our careers page.