Head of Managed Services at Versent

Cloud, Full Time, Sydney, AU sydney full-time
Description
Posted 4 years ago

Versent is an Australian-born technology company, focused on architecting, building & operating cloud native applications, data streams, platforms and services. Our solutions are centred around AWS and best of breed technology. From a stand-still start in 2014, we've grown to over 360 family members both locally and internationally. With a diversified offering in professional services, managed services and product, we are poised for significant growth in 2020.

We have some of the best talent in Australia. The opportunity to grow within Versent is massive, we have a huge growth target (we are miles ahead of where we thought we'd be already) and need people who are ready for the ride. Due to this growth, we are seeking a talented Head of Managed Services to join Versent Managed Services team to lead our high performing Principals who have a top performing team of Site Reliability Engineers in their stable.

This provides services, people and stakeholder leadership across Versent Managed Services (VMS) engagements within critical strategic accounts. The role is integral in ensuring Versent Managed Services engagements achieve their service and uplift outcomes, while maintaining and exhibiting Versent’s cultures and values.

This is a leadership role developing relationships with key stakeholders across Versent and their customers to build rapport and trust; act as a leader to develop engagement teams and develop team members for success.

You will work closely with the Client Account Directors and the Managed Services leadership team to develop future opportunities and maintain the commercial outcomes within the accounts.

Ideal skills and experience required for you to be successful.

  • Strong people leadership experience, you actively engage, develop and effectively manage team members to Versent Values, creating and maintaining a positive, goal-orientated culture where constructive feedback is encouraged, calculated risks are taken, and trust is fostered.
  • Empowering and supports services teams to achieve engagement outcomes in line with Managed Services processes and practices.
  • Ability to act as escalation point for the Managed Services engagement teams, actively engaging with the teams to collectively resolve issues and risks.
  • Working with the recruitment team to effectively attract a skilled and diverse team and partner with the broader People and Culture team to develop and retain talent.
  • Strong Commercial Management experience
  • Experience with Customer Partnering
  • Strong verbal and written communication
  • Strong stakeholder management
  • Financial and Commercial management
  • Operational and Team management
  • Business requirement and strategy

    • #LI-SC1


    OUR CULTURE

    At the core of what we do, we're an engineering company. We value our people more than commercials and put culture at the centre of everything. Some of the things we do to bring the team together are monthly music jamming sessions and game nights, wine/beer tasting, both family and Versent Christmas parties and weekly knowledge sharing sessions.

    We embrace the notion of Family at Versent, working together to achieve outstanding success. We have monthly social events to bring everyone together, often supporting charity initiatives such as TourXOz and RUOK Day. We're supportive of bringing both kids and dogs into the office (which makes it a bit more lively!) and have a flexible work environment.

    VERSENT VALUES AND BEHAVIOURS

    People: We believe in a positive team with family spirit, because life is too short for anything else.
    Customer: We create remarkable experiences for customers and treat them as we wish to be treated.
    Quality: Be Artisans who care for their craft and lead change through continuous improvement.
    Reliability: Do what we say we will do when we say we will do it, every time.
    Transparency: Full disclosure, integrity and honesty in all things.
    Reciprocate: Give back and assist as much as possible, whenever possible.