Timetabling Consultant at Compass Education

Computer Software, Customer Service, Full-time, Hawthorn, Victoria, Australia support full-time
Description
Posted 18 days ago

Come shape the future of education with us.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools.

About the Role & Team

We are looking for a dedicated individuals to join us as Timetabling Consultants in our Griddle team. Under the guidance of the Customer Success Manager, you will provide support to the team across all Griddle related operations including Sales, Onboarding, Training, Support, Customer Success and Product Development.

You will also work with our schools to empower them to construct and build their timetables and achieve their timetabling milestones across all our markets.

You will:

  • Work alongside an established team to support the Griddle and Compass team throughout the entirety of the sales process
  • Collaborate with the team to complete data migrations and onboard new schools to the Griddle platform
  • Have comprehensive knowledge and confidence across our product suite, using your market knowledge to make suggestions to the Griddle product team for product improvements
  • Work with the Griddle team to maintain training materials and assist in the delivery of training through a variety of media, including but not limited to video calls, webinars and in-person group training
  • Maintain client records in Zoho or Monday.com, as required
  • Provide expert advice and support to all customers in relation to the Griddle platform, including:
    • Managing Zoho ticket enquiries
    • Supporting Griddle customers through the entirety of their Timetable build

Requirements

This is what you'll bring...

  • A background working in schools, with heavy involvement building timetables or as a timetabler
  • A true passion for putting the customer first
  • A highly proactive nature, with the ability to think both creatively and technically
  • Excellent organisational and time management skills, with a focus on attention to detail
  • Strong written and verbal communication and interpersonal skills
  • The ability to work autonomously but also work well within a team environment
  • Analytical and problem-solving skills
  • Experience working with Zoho or another CRM will be highly regard

Benefits

What’s in it for you?

  • We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
  • A flexible working culture.
  • Learning & Development opportunities - we want you to grow and get the most out of your role!
  • Parental Leave Program for both primary and secondary carers.
  • 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us. 

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

  • A valid Employee Working With Children Check & National Police Check.
  • A valid Driver’s License.
  • Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate.