SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
An exciting opportunity has arisen for a Senior Customer Success Manager to join our Training team. We believe that great work happens when every worker gets the knowledge they deserve. Partnering with Strategic and Enterprise customers to understand their business objectives, you will be dedicated to delivering ROI throughout the customer lifecycle. You will be responsible for driving adoption, retention, expansion and advocacy of our products - directly contributing to SafetyCulture’s growth.
Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will build specialist knowledge of our Training products and share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.
How you will spend your time:
You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagementPartner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCultureYou’ll be a Training product expert with the ability to advise your customers on best practices using the SafetyCulture platformCollaborate with the sales team to identify areas of opportunity and ensure non-event renewalsBecome a trusted advisor to key stakeholders to enable the best customer experience possibleAdvocate for customers by providing feedback to internal teams to influence the product roadmap to drive adoption and retention.
About you:
5+ years experience in a customer facing role servicing Enterprise customers A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoptionPersuasion and presentation skills, with the ability to communicate up and down an organisationPassionate about building lasting relationships with customers and colleaguesAbility to actively listen, understand customer pain points and take actionEnjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities Ed Tech or learning industry experience desirable
More than a job:
Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture officeAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits:
In-house Culinary Crew serving up daily breakfast, lunch and snacksBarista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beveragesWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt global offsiteOn-site gym, table tennis, board games, books library, and pet-friendly offices
