Senior Product Manager - Customer Technology - Waddle - Job details

Senior Product Manager - Customer Technology at Waddle

Customer Operations, Permanent, Melbourne, AU melbourne product full-time

Description

Posted 12 hours ago

Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

As a Senior Product Manager you will be responsible for excellence in driving customer and business value through ownership of new and existing products. You will be comfortable working in complex product spaces that require navigating larger degrees of ambiguity and comprehensive stakeholder management. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics.

What you'll do

Lead customer engagement, research, and insights to inform strategy, planning, and product development

Identify complex and valuable customer problems, framing and validating possible solutions

Develop and execute product strategy and roadmaps, including securing funding and resourcing

Be innovative in the use of technology to help our Marketing teams achieve their goals

Manage risk related to security, privacy, compliance, and responsible data use

Lead end-to-end product lifecycle management—from ideation through launch to iteration or sunset

Facilitate team cadence, rituals, and delivery performance, ensuring roadmap alignment and OKR execution

Look after two pods of engineers, supporting their delivery and development

Build and maintain strong stakeholder relationships across the business and product function

Coach and support team members, contribute to recruitment, and embed product best practices across Xero

What you’ll bring

Strong experience working with agile methodologies in a software development context

Proven ability to shape product roadmaps and long-term strategy across multiple or complex products

Experience influencing outcomes across varied stakeholder groups and business levels

A solid track record of using technology to solve customer problems and deliver commercial value

Experience collaborating with Marketing or exposure to MarTech is a plus

Experience with Salesforce or Marketing Cloud is a bonus

Demonstrated capability in mentoring, supporting, and developing product team members

Strong collaboration and communication skills to align teams around vision and delivery

A mindset that champions continuous improvement, customer value, and Xero’s values

Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.