Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact:
We are looking for a customer-obsessed Product Marketing Manager to own the Accountants and Bookkeepers segment. In this role, you will become the internal champion of this audience—deeply understanding their needs, challenges, and motivations. Your insights will power compelling positioning, messaging, and internal segment-specific resources to help our commercial and product teams win more in this critical space.
You’ll sit within a team of product marketers focused on delivering products, experiences, and rewards for this segment. Acting as the connective tissue between these initiatives, you’ll bring it all together—wrapping our value into clear, engaging narratives that resonate with accountants and bookkeepers across our key regions.
What you'll do:
Develop a deep understanding of accountants and bookkeepers through market research, customer interviews, and data analysisConduct in-depth competitive research and market analysis to identify industry trends, benchmark product positioning, and uncover opportunities for differentiation and growthEvolve our Ideal Customer Profile (ICP) and personas, ensuring a shared understanding of our audience across product, marketing, and salesTrack and analyse the performance of segment marketing initiatives, using insights to iterate and optimise continuouslyDevelop and maintain clear, differentiated positioning and messaging that reflects the segment’s needs and aligns with Xero's value. Identify and surface strong claims and proof points to back up messagingCollaborate with regional and global teams to ensure consistent execution of segment strategy and messaging across marketsPartner closely with Partner Marketing and GTM teams to increase engagement, acquisition, and share of wallet within the segmentAlign marketing efforts across the broader ecosystem to ensure the full value of Xero’s products and experiences is delivered to this audienceCreate and evolve internal enablement tools—such as segment playbooks, messaging frameworks, and audience personas—to support go-to-market successBuild scalable content and tools (e.g. pitch decks, one-pagers, videos) that enable internal teams and external campaignsAct as the voice of the customer in cross-functional discussions across product, experience, rewards, and marketingPartner with sales, product, and regional marketing to ensure alignment and adoption of messaging and tools
What you'll bring with you:
5+ years in product marketing, segment marketing, or similar rolesStrong storytelling skills with the proven ability to apply product marketing best practices to create compelling, customer-led narrativesDemonstrated success building internal enablement tools (e.g., playbooks, messaging frameworks, audience guides)Ability to influence and align cross-functional teams, particularly across product, marketing, and regional teamsExcellent communication skills—both written and verbal—with attention to clarity and audienceFamiliarity and/or direct experience with the accounting and bookkeeping industry
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
