Quality Assurance Compliance Specialist at Koala

Furniture, Quality Assurance, Full-time, Sydney, New South Wales, Australia sydney full-time
Posted 11 days ago

Koala's mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

To secure Koala’s product quality, customer safety, sustainability, and testing standards, while ensuring compliance with all regulatory requirements in all Koala markets.


What key responsibilities does this role have @ Koala?

  • Overall responsibility for setting the product compliance framework for different markets by defining test standards, test methods, and evaluation criteria for test results.
  • Responsible for test planning, including scheduling, cost management, and follow-up on results, as well as communication to suppliers and internal stakeholders.
  • Partnering with designers/engineers on product risk assessment (FMEA), involving both product design and manufacturing.
  • Responsible for conducting in-house tests using various pieces of testing equipment, and for equipment maintenance.
  • Responsible for applying for and renewing product certifications in different markets based on market demand.
  • Responsible for communicating and educating internal stakeholders and suppliers on compliance regulation updates in different markets.
  • Supporting the Quality Specialist and Quality & Compliance manager on quality investigation with testing evidence.

Ideal background…

  • 5 yrs experience in a quality assurance and compliance role, preferably with demonstrable experience in furniture materials 
  • Deep knowledge and understanding legal compliance requirements on furniture in different markets.
  • Deep knowledge of testing methods on different furniture standards example: EN/ISO/AU/NZ.
  • Strong root cause analysis skill, familiar with root cause analysis tools.
  • Ability to read & interpret technical documents such as detailed product specification sheets
  • Experience with report writing and ability to conduct simple data analysis.
  • Strong communication skills and a collaborative approach 



Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

    • WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
    • Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
    • Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
    • Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
    • Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
    • Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
    • Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
    • Short and long-term incentive plans ensure you benefit as Koala succeeds!  
    • Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding 1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.