Since 2007, Builderscrack has been New Zealand’s leading home improvement marketplace — connecting homeowners with trusted local tradies. As part of the hipages Group (ASX-listed in Australia), we’re on a mission to make home improvement effortless for everyone. 

Homeowners simply post a job, receive quotes from local tradies, and choose the right person for the work. With over 890,000 jobs posted since we started, we’ve helped thousands of Kiwis bring their repairs and renovations to life. For tradies, Builderscrack is a powerful way to grow their business — offering flexible plans and a steady pipeline of quality work.

Our platform has been featured in Property Investor, Homed, OneRoof, and The Block, and recognised by trusted names like Fair Go.

We’re proud to be recognised as a Great Place to Work® Best Workplace in New Zealand, a reflection of our supportive, collaborative culture and the passionate people who make Builderscrack what it is today.

Why Join Us?

• 💸Competitive hourly rate + uncapped commissions (pro rata)
• 🏢Prime office location on Victoria Street in the CBD
• 🤸‍♀️A supportive, inclusive and values-driven culture
• 🪴Opportunities to grow and make an impact
• 🎂Regular team events, birthday leave, and more

About the role:

Your role purpose is to enable effortless home improvement through supporting tradies to build and expand their businesses by accessing new clients and leveraging Builderscrack digital marketing tools.

In this newly created 3-month fixed term contract, you'll follow up with previous and potential Builderscrack customers and provide information about joining the Builderscrack platform by communicating the key benefits of the web based advertising new customers will receive as a valued partner of Builderscrack. You'll work to understand the reasons the customer has not completed signup or is no longer using the service and overcome objections to resubscribe these tradies to Builderscrack (either on a paid package or a free trial). 

You know you're successful when you're converting a high volume of customers, meeting and exceeding targets and KPIs, and you’re able to use your knowledge of the Builderscrack product to leverage higher sales conversion rates and revenue.

How you will add value: 

• 📞Managing a high volume of outbound calls to leads in order to arrange a 21-day free trial or subscription signup (100+ calls and 210+ minutes per day)
• 📲Activating trials and working to convert these to paid accounts at the end of the trial period
• 🎯Meeting and exceeding daily, weekly and monthly KPI’s and sales targets (essential)
• 💻Assisting tradies in creating or improving their accounts/profiles so they can be successful
• 💰Explaining the key benefits and ROI of Builderscrack to potential clients
• 👍Handling customers objections
• 🫡Closing the sale and signing up new members
• 👷Developing and maintaining accurate product knowledge
• 💬Liaising with relevant internal departments to ensure that client’s needs are met
• ✍️Effective note taking on all client interactions and input into CRM system
• 👍Convince tradies to renew onto the platform that may have unsubscribed

About you:

• Sales experience in a high volume phone-based role, preferably in a call centre sales environment. 
• Preferred experience working to sales targets and KPIs.

Take a look inside our home:

• Close-knit diverse team of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
• Strengths-based organisation with in-house coaching to help you leverage what makes you special
• Brand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubs
• Social connection focus:  regular social events and gatherings
• Be part of and connect with hipages Group, an Australian Great Place to Work certified company

Sounds like you? Don’t miss out, Apply Now!

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader. 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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