Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
Working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;
- We are the most valued source of advice for small businesses and their advisors
- We are the world leaders in live & digital Customer content creation and delivery
- We are a strategic force for delivering Xero's FY25-26 performance at scale and beyond
As the Education Manager for ANZ, you will be responsible for executing the education strategy for Australia and New Zealand aligning it with the global education and content delivery framework and the AU and NZ business objectives to help achieve key business goals. Your role will oversee the direction and delivery of education for Partners and Small Businesses, ensuring strong support for regional commercial strategies.
What you’ll do
Assist in the development and management of the regional education strategy in line with the AU & NZ commercial and the global education & content delivery strategyCreate and drive clear road maps and KPI’s to achieve education goalsMaintain high engagement levels with the AU & NZ Go To Market teams, provide input and feedback on an ongoing basisMonitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possibleBe responsible for the implementation of all education requirementsWorking with Head of Global Content Delivery and Head of Global Curriculum ensure that the curriculum is continually refreshed and enhanced Support the team in the creation and delivery of live webinars, events and face to face sessions for the businessBalance the need for quality and quantity ensuring education content and resourcing is available in a timely mannerDetermine the most appropriate education format for all requests and ensure the correct teams are involvedDrive content production through the appropriate stages to ensure quality output in a timely mannerWork with the global curriculum team to ensure effective use of global resources in the timely delivery of initiatives in AU & NZOnboard new team members, external writers and industry experts where appropriateWork closely with regional Sales and Marketing to deliver content for local initiativesDevelop and maintain strong relationships with key stakeholders in the AU & NZ teams and global content teamsProactively communicate with regional Sales, Marketing and Partner Consulting managers around new education deliverables activities or eventsDesign and report on key metrics / monthly reporting to the Head of Global Content Delivery and GM of Education & Content Delivery to ensure objectives are being metActively engage with Education Managers in other regions to ensure continual improvements and application of best practice
What you’ll bring with you
Proven experience in managing teams that may be geographically dispersedProven understanding of taking customer needs and turning them into new and innovative experiencesExperience in developing and delivering education contentProven ability to manage projectsBuild and maintain stakeholder relationshipsDemonstrable commercial acumenSmall Business, accounting, education or SAAS experience would be desirableAbility to work autonomouslyCustomer-centric approachStrategic thinkerPositive, friendly, can-do attitudeAbility to prioritise work in a fast-paced environmentEnergetic communicatorLoads of innovation and self motivation
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
