About us:

We’re hipages - Australia’s #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.

About the role:

The Creative Services & Design Lead will establish and lead hipages’ new internal Creative Services Team. Their mission is to empower the business by crafting high-quality, innovative creative solutions that ensure brand consistency, drive engagement and inspire action.

This role blends strategic leadership with hands-on design and digital execution while managing briefs across multiple disciplines.

Why join our marketing team?

• A clear company purpose and a STRONG brand 
• Hybrid working model - 50% work from home
• Cross-functional collaboration
• In-house Talent Development team to prioritise personal and career growth
• Competitive salary, benefits and perks, plus equity via our Employee Share Program

How you will add value:

• Drive Brand Cohesion - lead creative initiatives that reinforce brand identity and ensure visual consistency across all channels.
• Lead by Example - provide both strategic oversight and hands-on delivery for design and digital creative projects.
• Manage Creative Workflow - oversee and traffic all incoming creative briefs to ensure efficient prioritisation, resourcing and on-time delivery.
• Translate Strategy into Creative - convert business objectives into compelling, audience-resonant creative outputs.
• Establish Creative Services as a Strategic Partner - position the team as a trusted, dynamic internal creative partner for the business.
• Maintain & Evolve the Design System - collaboratively evolve the hipages Design System with Brand and Product Design teams to ensure it supports both marketing and product touchpoints.

About you:

• Bachelor degree or equivalent in a relevant field e.g. Graphic Design, Visual Communication, Communication Design, etc.
• 7 - 10 years of experience in a similar senior creative leadership role, ideally in an in-house creative or agency environment
• Proven leadership in design, creative or marketing team environments.
• A strong portfolio showcasing branding, identity design and multi-channel creative work.
• Hands-on proficiency in graphic, digital and multimedia production.
• Experience managing cross-disciplinary creative outputs in an in-house or agency environment.
• Excellent stakeholder management and communication capabilities.

Desirable

• Background in creative strategy, brand storytelling and brand development.
• Familiarity with marketing technology platforms and digital optimisation.
• Understanding of UX/UI principles and web design best practices.
• Skills in animation, video production and motion graphics.

Why you’ll thrive at hipages

We move fast, back each other, and care deeply about making a difference for our customers. You’ll join a tight-knit, supportive team that values bold ideas, practical execution, and having fun along the way.

Life at hipages:

We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.

And there’s more:

• Diverse, collaborative teams that love solving problems
• Agile squads, hackathons, off-sites and roadshows
• Extra leave for birthdays, volunteering, and more
• Healthy snacks, continental breakfast and fresh fruit
• Sydney CBD office near Town Hall and Gadigal Stations
• Tailored growth support, mentoring and stretch projects
• A vibrant social scene - we work hard and have fun doing it

We prioritise Diversity:

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.

We’re also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

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