Senior Business Operations Manager - Product & Technology at Waddle

Strategy, Permanent, Melbourne, AU melbourne product full-time
Description
Posted 1 years ago

Our Purpose 
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.


You will play a key role linking the Xero nervous system together across the large and geographically dispersed Product & Technology organisation at Xero. You will also be part of evolving and scaling our Product & Technology Operations team and capability to support our senior leaders execute on the Xero strategy and deliver value to our customers.

In this role, you will be a key leader and subject matter expert to link the Xero nervous system together to create a cohesive operating system across the large and geographically dispersed Product & Technology teams at Xero.
You will unlock massive amounts of value by evolving and improving our planning, operational and launch processes and frameworks that empower our teams.

You will be accountable for a strategically important Product or Technology division within Xero, specifically the Small Business and Growth division.

The role will work closely with leaders and teams across the Small Business and Growth division to build expertise and trust across multiple sub portfolios acting as their Chief of Staff. 
As a member of various product or technology leadership teams you will be a critical business partner to multiple GMs and EGMs helping to shape and lead key operating models, rituals and core processes.

What you’ll do

  • Be a trusted advisor of the Small Business and Growth leadership team(s) and a critical operations partner to the EGMs and GMs across Product, Technology and Design
  • Enable teams to better execute product and business strategies by shaping, influencing and leading various operational rituals and processes.
  • Drive the execution and continual improvement of annual and quarterly planning rituals and activities, including maintaining roadmaps, tracking OKRs and preparing reviews. 
  • Drive and influence cross-functional and cross-domain collaboration with areas outside of Product and Technology including Design, Marketing and Data and Science to drive unified customer experiences and business / product outcomes.
  • Critical competencies/experience

  • Be the subject matter expert in either SaaS product operations or marketing and launches operations
  • Have a minimum of 8+ years in operations, marketing operations, product or strategy roles, SaaS experience preferred.
  • Strong understanding of technology products and the product development process through to launch
  • Experience leading through influence.
  • Proven delivery of programmes of work.
  • Awareness of modern delivery principles and practices.
  • Proven experience collaborating and building trust and effective working relationships with stakeholders across all levels of the business.
  • Proven ability to influence outcomes at a range of levels from individual contributor to executive level leader    
  • Why Xero? 
    Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

    At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.