As a Sales Manager - Partner Success you will be leading a blended team of Senior Partner Success Managers and Partner Success Managers by guiding, coaching and mentoring to ensure we deliver outstanding Partner experiences and results for Xero.
You would be responsible for the successful growth, support, coaching and development of the Partner Success team within your territory. You’ll develop Territory Plans with each team member to help deliver against key financial metrics including Orgs, Gross Revenue, Upgrade Revenue and eNps.
What you'll do:
Work closely with the Head of Sales - Partner Success and National Accounts to support and execute regional initiativesWork alongside cross-functional team members to deliver amazing service to PartnersDrive performance, culture, and an inspiring environmentSignificant time spent in field coaching Senior Partner Success Managers (SPSM) to support the acceleration of BE/PE revenue growthSignificant time spent with Partner Success Managers (PSM) developing best practice to identify and sell value proposition to partners to grow subscribersPeople Management of SPSMs and PSMs within your TerritoryManagement of territory including planning, forecasting and executionMonitor and coach team members, feeding back to individuals to support their continuing development and ensure all are adopting best practice to support repeatable activitiesWork with team members to ensure all have appropriate and up-to-date product knowledgePerformance reviews and development for all territory staffCRM discipline within the team - ensure data health hygiene with all opportunities and customer communicationsBe the point of escalation when there is an aggrieved partner needing leadership attentionContribute to and drive the GTM strategy in territoryDriving collaboration with other partner resources such as PC team, educationEnsure CRM system is updated with all client communicationsProvide territory updates at Sales Leadership Meetings
What you'll bring with you:
Proven experience in leading, coaching and motivating inside and field based teams Complex solution-selling experienceTerritory and sales management experienceStrong market knowledge in current Xero Practice and SME software competitor platformsProven history of delivering results and a high performance team cultureAn enthusiasm for building strong relationships and an ability to create a quick and strong rapport with partnersStrong business development skillsLoads of initiative and ability to work autonomouslyOutstanding communication and presentation skillsDemonstrated initiative and ability to work autonomouslyAttention to detail and follow-upA process driven mindset who takes ownershipNegotiating /overcoming objections with large multi disciplinary firms
Xero