Partner Enablement Manager at Safety Culture

Partnerships, Full-time Permanent, Sydney sydney full-time
Posted a month ago

SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

Due to significant growth in SafetyCulture's Partner Program, we are currently seeking a Partner Enablement Manager. The partnerships team is driving significant growth for the SafetyCulture business around the world, and this is an exciting opportunity to become a foundational member of the team.

You will own the end-to-end partner enablement journey for the different partners in the SafetyCulture eco-system including solution, technology, services, marketplace and broker partners. Your responsibilities will involve the creation and implementation of a  comprehensive enablement program, which will ensure partners have the skills and knowledge they need along each stage of their journey with us. 

This role involves close collaboration with cross-functional teams to develop and implement strategies that enhance our partners' capabilities, drive mutual growth, and ensure they feel as enabled as our internal go-to-market teams.

How will you spend your time:

  • Work with new and experienced global partners to create and deliver the end-to-end enablement program for solution, technology, services, marketplace, and broker partners. The program will include components that are for all partners and components that are specific to a certain partner type.
  • Run a regular cadence of enablement sessions with new and established partners including product, new features, commercial, process and industry-focussed enablement (face to face / Zoom, on a 1:1 and 1:many basis, depending on the partner).
  • Directly collaborate with the partners to build their sales, implementation and customer success management skills to ensure they have the required skills and confidence to qualify opportunities, demonstrate the product, and sell. For customers post-sale, ensure their customers’ retention and satisfaction.
  • Design and deliver new partner onboarding programs with key milestones, aligned to each stage of the partner journey for each partner type. This will help to reduce partner ramp time and continually up-skill experienced partners.
  • Create a library of partner training content / assets – face to face / workshops / webinars, events, recordings, slides decks, and training courses based on partner needs.
  • Work closely with internal teams including marketing, customer success and revenue operations, to review and re-purpose existing assets so that partners have access to up-to-date sales and success collateral, tools, and assets.
  • Regularly join partner meetings, and conduct regular partner interviews, which will allow you to have a deep understanding of the needs of our partner ecosystem, and tailor the enablement program to accommodate these needs. 
  • Stay updated on product developments, commercial updates, process changes, market trends, and competitor insights to tailor enablement strategies accordingly.Work with marketing to make regular edits, additions and improvements to the partner certification and asset library in the Partner Portal.
  • Manage and own all aspects of the enablement journey within the Partner Portal including regular edits, additions, and improvements.
  • Work with the marketing team to utilize the partner portal for the regular release of updates and newsletters to partners to enhance partner engagement.
  • Act as an internal advocate for partnerships, liaising with product, finance, revenue operations, legal, and go-to-market teams to ensure the success of the partner program and deliver exceptional partner outcomes.
  • Assist the Director of Partnerships and Senior Manager, Partner Marketing in building this foundational program.
  • Who you are:

  • Someone who has demonstrated the ability to work with a broad range of stakeholders to take concepts and turn them into high value training initiatives / content.
  • An expert communicator, someone who can easily connect with customers, and build relationships, trust and rapport.
  • A skilled project manager able to plan and execute strategy based on a data-driven, analytical approach.
  • Passionate about helping people learn and grow.
  • What you'll need:

  • A strategic mindset, coupled with analytical abilities, will enable you to assess partner needs and implement tailored solutions.
  • Proven project management skills are essential for coordinating multifaceted enablement initiatives.
  • Strong influencing skills, communicating effectively across the organization.
  • Dedication to building enduring relationships with customers and colleagues.
  • To be an active listener, able to comprehend partner pain points and take appropriate action.
  • Ability to thrive in a fast-paced environment and readily adapt to change.
  • Proficiency in creating and delivering compelling presentations and product demonstrations.
  • Clear and effective communication skills, both verbal and written. 
  • Ability to translate complex concepts into simple frameworks, adapting to the learning styles of those you work with.
  • Experience delivering onsite/online and 1:1/1:many trainings.
  • Nice to have:

  • Experience building an end-to-end partner enablement program which has delivered results for partners. Proven experience in developing and executing effective training programs for partners.
  • Experience in an GTM / partner enablement role from a SaaS company.
  • Qualifications such as certifications in partner management, instructional design, or project management would be advantageous.
  • Familiarity with PRM systems such as Impartner. 
  • Experience in creating engaging multimedia content for training purposes, such as videos or interactive modules would be a valuable asset.
  • A proactive approach to staying informed about the latest educational methodologies and adult learning principles can further elevate your effectiveness in this role. 
  • Demonstrate excellent knowledge of SafetyCulture's SaaS solutions.
  • Spanish language skills would be an asset.
  • More than a job:

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
  • Office Benefits:

  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • On-site gym, table tennis, board games, books library, and pet-friendly offices
  • We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. 

    You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

    To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.