Wisr is committed to building a supportive, inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities. We’re happy to accommodate any reasonable adjustments to the interview process to ensure equal opportunity for all. If you require reasonable adjustments, please reach out to us via [email protected].  

Working at Wisr
As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning!), you are empowered to own your role, your development and the space that you play in.

We value psychological wellbeing and safety, fostering a high-performing culture which enables continuous learning and growth. Our hiring and interviewing process is designed for you to showcase your experience, skills and passion and take great pride in not just ‘ticking a box’. If this role resonates with you, we want to hear from you. 

We are a people first business and flexibility is key to that – whether you prefer to be in our beautiful office space full time or prefer to work in a hybrid manner, we don’t mind!

About the role

As a Payments Officer, you will be a key part of the daily loan settlements and post-settlement loan servicing functions across Wisr’s core product. By leveraging your analytical skills and technical knowledge within the financial services space, you will provide a high level of customer service to our direct customers and brokers. 

This role will be supporting our wider lending team, ensuring that accurate information and calculations are provided in a timely manner. 

What you'll do: 

• Perform daily receivables functions, this involves clearing and allocation of funds, management of arrears positions and treatment of dishonours. 
• Support our customers with Loan Servicing enquiries, and maintain exceptional customer service standards
• Support the 'Wisr App' weekly payout process - An Australian first innovation that helps customers pay down their debts faster. 
• Support monthly Aggregator and Broker commissions, including any clawback of commission. This activity is critical and employs highly effective analytical skills, used to run large macros, evaluate data for accuracy and prepare banking payment records.
• Analyse and reconcile inflows and outflows of financial transactions ensuring information is accurate and up to date.
• Support funder loan sales ensuring the ledger is updated to reflect changes accurately, there is little margin for error.   
• Consistently strive for quality outcomes, understand operational risk implicitly and take the lead to identify potential risks and contribute to remediation actions. 
• Think innovatively, challenge the status quo and put forward recommendations that aim to improve the current state and contribute to our automation agenda.  
• Provide exceptional customer service and support throughout the lifecycle of our Wisr loan products.  Be a point of reference and resolve complex issues with ease and confidence.
                                 
About you

With the customer at the core of everything you do, you will have excellent verbal and written communication skills as well as an eye for detail and an analytical mindset. To be successful in the role, you’ll also have:

• Tertiary qualifications are highly desirable 
• A good understanding of Australia’s banking and payments landscape 
• Strong analytical and problem-solving skills with the ability to search for the answers to problems 
• Solid understanding of Operational Risk across transaction processing functions 
• Exceptional communication skills, both written and verbal and attention to detail
• Highly energized, proactive and a multi-tasker
• Ability to work in a fast-paced environment where change is constant

Some of Our Perks & Benefits
• Flexible and hybrid working
• $500 every year to spend on your wellbeing
• Access via WHEREFIT to discounted gym memberships, corporate discounts for wellbeing products and more!
• Generous paid parental leave to support your transition to parenthood
• Unlimited Udemy access to learn new skills
• Regular social events and awesome team offsites
• Access to our Employee Assistance Program, Uprise with up to 6 coaching sessions per year

Our Why, What and How 
We are a proudly purpose-led ASX-listed fintech on a mission to bring people closer to financial wellness and make a real difference in the world, starting right here in Australia. By building products and experiences designed to have a positive impact on the financial health and lives of our customers, we are inching ever-closer to achieving our purpose. 

We offer smarter, fairer loans that help people kick their goals sooner, a nifty round up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores.

The better we do this, the more positive change and impact we can have on our customers. Now is the time to join one of Australia’s fastest growing fintechs and make an impact.

Wisr Values
• Courageously ask, “What if?”: We challenge the status quo, and we know that decisions that make us smarter, stronger, faster, more innovative always start with a “What if?”.
• ❤️ for the customer: Our internal and external customers are at the center of everything we do. We genuinely have their best interests at heart.
• Smarter parts together: We believe the real magic happens when we bring together the right mix of Smart Parts and work as a team. 
• Be a stunning colleague: It’s not just about excelling in our roles, but also going the extra mile to make our colleagues and Wisr shine too. 
• Growth over comfort: We love learning, and we always find opportunities to learn something new whether it is facing a fear or pushing through something uncomfortable to level up. 

We are dedicated to creating an amazing candidate journey for every applicant. There's no 'shouting into the void' here. As a 2024 Circle Back Initiative Employer, we're committed to responding to every single applicant.