Cognitive View analyzes customer communication data, including call center to automate conduct risk and compliance monitoring. It also provides details on customer vulnerability and identifies complaints. It is the world’s first regulator-optimized risk and compliance automation platform. It is a transformative solution for regulatory compliance that helps extract knowledge from unstructured information, making them discoverable, understandable, and actionable. It allows to -- Gain deeper insights to understand customer experience and agent performance. -- Provides a framework to manage conduct related risk and link directly with regulatory requirements. -- Our AI-based compliance models have codified many complex legislations, including those governing the Australian Financial Service License (AFSL) and the Privacy act, Industry code of conduct (Banking & General Insurance code of practice). We support both Australian and Global regulations. -- Supervisors of regulated entities can leverage this for better internal and regulatory reporting against the expected obligations in real-time.