Location
Melbourne
Links & Contact
Founders

Startup
Acquired

Elevio

A contextual support and chat widget that integrates with leading platforms

Elevio helps solve websites biggest problems: education and communication. They do this by providing site owners with tools to encourage and nurture a self service approach to customer support. Focussing on providing contextual support to end users, elevio is able to provide the right help, at the right time, letting users become more engaged with products without adding to support load. Sites that use elevio enjoy measured improvements such as:: * increase in pages/session * increase in time on site * decrease in bounce rates * increase in return users Customers are less patient, have higher expectations, and are better educated than ever before. Given this increased demand on digital platforms, the risk of failure has never been greater. Superior support is therefore more critical than ever.

Jobs
Senior Frontend Engineer
Melbourne
Posted 24 days ago
Investors
Investor

AirTree VC

Investor

Blackbird Ventures

Accelerators
2016
Accelerator

StartMate

Images
Taken on 2017-07
Blog Posts
15th October, 2018
From Zero to $1 million ARR, lessons we've learned along the way

Recently we reached what was a big mental milestone for us, breaking through $1M in annual recurring...

10th October, 2018
A 71% drop in support load: How Tourney Machine is using Elevio to help customers succeed

For millions of Americans, sport is at the heart of their communities. Since 2008, SportsEngine has ...

6th August, 2018
Stitch Labs | Growing Fast with Elevio

Knowing that you’ve built a great product is a pretty unbeatable feeling. You’ve taken the spark...

19th June, 2018
Creating great self-service content starts with these 3 steps

More than half of your customers prefer self-service support. Make sure you're delivering content th...

7th February, 2018
Today our full vision came closer to reality, meet: hub

User education is one of the most powerful ways to increase engagement and retention at scale, yet i...

14th January, 2018
Convert and keep users, while spending less on support

This was first published on the Siftery blog, here . Elevio is a Customer Education Platform, that d...

29th November, 2017
What would happen if your users knew your product like you did?

It's probably fair to say your users don't know your product like you do... and they probably never ...

20th November, 2017
How we're creating and expanding our own market

In mid 2017, we did some soul searching to determine who we really wanted to be as a company. That m...

14th November, 2017
How user education fosters success, and will change your company

Since customer support tools are the last line of defense and it’s what (eventually) is used to faci...

10th November, 2017
Let’s talk about the bot in the room

Have you ever been to a site and seen a popup with something along the lines of: “Hi there! Need som...