RateUs is an online rating system that monitors customer happiness and channels real-time actionable feedback. By using RateUs, a business can understand what its customers really think. RateUs delivers a business three powerful capabilities: Capture Feedback Collect both quantitative ratings and qualitative feedback in an unintrusive manner at a time that is convenient for your customer. Measure and Monitor The RateUs system allows you to monitor the pulse of your customer happiness at any given point in time at a company, team and individual level. Change behaviour By bringing a level of real-time awareness to your customer facing staff about their individual performance, they are empowered to monitor and change their own behavior and embrace a culture of excellence and continuous improvement.