Since 2007, Builderscrack has been New Zealand’s leading home improvement marketplace — connecting homeowners with trusted local tradies. As part of the hipages Group (ASX-listed in Australia), we’re on a mission to make home improvement effortless for everyone. 

Homeowners simply post a job, receive quotes from local tradies, and choose the right person for the work. With over 890,000 jobs posted since we started, we’ve helped thousands of Kiwis bring their repairs and renovations to life. For tradies, Builderscrack is a powerful way to grow their business — offering flexible plans and a steady pipeline of quality work.

Our platform has been featured in Property Investor, Homed, OneRoof, and The Block, and recognised by trusted names like Fair Go.

We’re proud to be recognised as a Great Place to Work® Best Workplace in New Zealand, a reflection of our supportive, collaborative culture and the passionate people who make Builderscrack what it is today.

Why Join Us?

• 🏢Prime office location on Victoria Street in the CBD
• 💻Hybrid work environment up to 2 days working from home
• 🤸‍♀️A supportive, inclusive and values-driven culture
• 🪴Opportunities to grow and make an impact
• 🎂Regular team events, birthday leave, and more

About the role:

The role is based in our modern Christchurch office and supports all operational and commercial aspects of the Builderscrack business unit. The Operations Manager will report directly to the General Manager and be part of the Builderscrack leadership team (BLT) which includes leaders from marketing, product, engineering, support and sales. You will be supported by the leaders and the GM and you will share a report with the Customer Success Manager.  

How you will add value:

• Weekly and commercial reporting. Having an appreciation of how commercial metrics drive the business is important.
• IT - computer setup, security, hardware, issues. We are cloud-based using mac and windows machines using a single managed router for office networking.
• Cloud and 3rd party software and 3rd party integrations - you'll work closely with our inhouse engineering team as required to implement any product integrations.
• Ensure that the office operates effectively, liaise with the building management as required.
• Work closely with our partners (such as IKEA and Raywhite) and/or support other leaders in the team who are managing these partnerships.
• Run the annual audit process and work closely with our external accountants and auditors.
• Contribute to strategy for the business unit and Group - think outside the box in a very exciting established business that has lots of growth ahead and problems to solve!
• Ensuring relationships are maintained within Builderscrack, between Builderscrack and hipages Group and with our partners.

About you:

• You're experienced with commercials, sales team processes, and IT systems.
• You're entrepreneurial and have a deep passion for digging into data to find insights, developing exceptional user experiences, and measuring their effectiveness.
• You're genuine, down to earth, and not afraid of getting your hands dirty.
• You need to be an executor. You will be required to context switch and deliver.
• Focused on supporting the people in the business, getting the most out of your team and peers is key to this role.
• Removing road blocks so the specialists can get on with their jobs.

Take a look inside our home:

• Close-knit diverse team of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
• Strengths-based organisation with in-house coaching to help you leverage what makes you special
• Brand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubs
• Social connection focus:  regular social events and gatherings
• Be part of and connect with hipages Group, an Australian Great Place to Work certified company

Sounds like you? Don’t miss out, Apply Now!

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader. 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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