Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day for everyone. From staff and students to families and administrators, we build smart, seamless technology that empowers people to focus on what really matters: learning, growing, and thriving.

That mission has fuelled our growth into a global scale-up, now supporting over 5,000 schools across 3 countries. Backed by a team of 260+ passionate professionals, our all-in-one school management platform is redefining how education communities connect, communicate, and operate.

About the Role

As a Customer Success Executive, you will lead and deliver successful end-to-end Compass implementation for our schools in the Independent School sector. 

Acting as a key liaison between clients and internal teams, this role drives effective project execution, change management, and stakeholder alignment. It combines hands-on consulting, training, and configuration guidance.

What you’ll do:

• Act as a key liaison with client personnel to ensure project milestones and deliverables are clearly communicated, understood and on track.
• Conduct regular training sessions with client teams to support system configuration, testing and operational efficiency.
• Facilitate personalised consulting engagements, offering guidance on workflows, configuration best practices and business process alignment.
• Drive effective change management processes by ensuring all configurations are tested, iterated, approved and successfully deployed.
• Lead the implementation of multiple product modules across a unified platform or solution suite.
• Oversee and manage end-to-end software implementations for complex or strategic customers, ensuring delivery is on time and of high quality.
• Partner closely with the client-side project manager to support clear communication and stakeholder alignment.
• Coordinate across assigned implementation resources to ensure all project components are progressing according to plan.
• Collaborate with internal consultants, engineers and cross-functional teams to align on implementation timelines and execution.
• Share client-specific context and considerations with internal stakeholders. This may include regional market insights, project timelines and strategic priorities.
• Act as a lead representative for the implementation function by partnering with Sales, Product and Customer Experience teams to ensure a cohesive customer journey.
• Provide mentoring and onboarding support for junior implementation team members.

Requirements

About You

We are looking for someone who has:

• Demonstrated ability to lead complex software implementations, manage competing priorities and ensure high-quality, on-time delivery for our Independent Schools.
• Previous experience in the education sector, whether as a teacher or in roles such as Customer Success or Implementation Consultant, is greatly appreciated. Familiarity with the Compass platform would also be advantageous.
• Exceptional verbal and written communication skills, with a strong ability to build positive, trusted relationships with clients, educational staff, and senior stakeholders. 
• Confidence in managing stakeholder expectations, facilitating alignment, and communicating risks and progress with clarity.
• A motivated, enthusiastic attitude with a demonstrated service mindset and the ability to lead by example. You are passionate about delivering value and creating a positive customer journey at every stage.
• Skillsets in guiding customers through business process alignment, configuration best practices, and organisational change management to ensure successful adoption of technology solutions.
• Experience in working closely with internal teams, including product, sales and customer success to ensure alignment on project goals, timelines, and execution.
• Proven ability to deliver effective, engaging training and mentoring to client teams, helping them build operational efficiency and confidence with the platform.
• The ability to thrive in fast-paced environments, remain composed under pressure.
• A proactive and solutions-focused mindset who can navigate ambiguity, quickly adapt to changing client needs, and drive creative problem resolution.
• Willingness and ability to provide support and guidance to junior team members, fostering a culture of learning and excellence within the team.

Benefits

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working environment - our teams work 3 days from our office in Melbourne!
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Ready to make a difference?

Apply today and help us empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.