Description
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the team
In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA.
We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.
Our team builds and implements sophisticated monitoring and remediation toolsets to support best in class observability, reliability, operational excellence and engineering productivity at Xero.
About the role
We’re looking for a Lead Engineer to help drive our observability strategy and uplift our engineering capabilities. This role will take ownership of shaping observability at Xero, driving the adoption of OpenTelemetry and modern solutions to empower teams in building reliable, high-performing services.
This is a hands-on technical leadership role, where you’ll use your expertise to shape the way we monitor, measure, and improve our systems reliability and performance. Your work will have a lasting impact, empowering teams to build scalable, high-performing, and resilient systems.
This role offers the opportunity to lead by example, providing hands-on technical mentorship and guiding engineers to develop their skills and adopt best practices.
Cross-functional collaboration is essential, requiring you to work closely with Product Managers, Team Leads, Principal Engineers, and other technical leaders to align team efforts with broader SRE and company goals. A strong focus on the customer experience will be paramount, ensuring our observability systems enable teams to proactively detect and resolve issues, delivering a seamless and self-service experience for Xero's users.
What you'll do:
What you'll bring:
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.