Event Coordinator - Booking Assistant

About the opportunity

We are looking for a driven, motivated individual to jump into a fast paced, start-up culture during our busy summer period from November - February.
*Please note the successful candidate must be available to work up until 21st February and happy to work during the Christmas period (excluding public holidays).

AmazingCo creates and delivers unique experiences all around the US, UK and Australia - on a mission to help people live more fulfilling lives. We are looking for people who are just as passionate about that as we are, and take pride in delivering quality customer outcomes. This opportunity would be perfect for someone looking to gain experience in the events industry/operations.

About the Role

• The role will be most focused on delivering a high volume of bookings at quality of our popular mystery picnic experiences. You’ll need excellent attention to detail and amazing relationship management skills to work with high volumes of providers and clients.

About AmazingCo

AmazingCo is a managed marketplace for experiences. We help our customers discover unique and amazing experiences for everyday activities and special occasions. Our mission is to help people live more fulfilling lives through time better spent.

From our founding team to the newest members, we’ve all personally seen the positive impact of time better spent with friends, family and colleagues. Today, we consciously and responsibly focus our entire business on making this happen for others.

We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform. A platform that also not only enables but empowers our experience providers to ensure seamless experience delivery that delights. In our business, customer and provider experience is king.

We are the first global-scale experiences business taking a new approach to leisure time and how people spend their everyday. A high growth, venture capital backed, technology and data-focused consumer company with a HQ based in Melbourne, Australia - and we’re taking our vision to the world!

Success metrics

• Customer satisfaction for your experiences
  • Client requirements (eg dietaries) are dealt with appropriately when booking
  • Any feedback is escalated or dealt with swiftly
• Cost of delivery ratios are met in accordance with the expectations for different experiences
• Experience booking time goals are met

Core responsibilities

• Each week you’ll be assigned experiences to book in. This will include selecting correct experience templates in our system and tweaking any inclusions to suit the group size, requests or dietary requirements as well as contacting providers to book and pay for the items.
• Update changing store hours, item availability as communicated by providers.
• Ensure finances are documented accurately

Required Experience

• Experience in a customer facing or operational role
• Demonstrated experience where attention to detail was required; those with an experience in finance may find their experience beneficial.

Required Skills

• Excellent attention to detail!
• Adaptability - we are a start up after all and things can change at a moment’s notice!
• A solutions-based thinker who enjoys problem solving
• Great organisation and time management skills
• Effective communication skills
  • Proactive communicator - sharing insights as you have them!
  • Strong writing/proofreading skills for customer, provider and internal communication

Required Characteristics

• Values alignment -
  • Team player
  • Fun
  • Positive vibes / good energy
• Smart, switched on
• Customer mindset - driven by thinking about how to provide great customer experience
• Motivated to do a quality job and go the extra mile to ensure clients have an amazing experience

Benefits

• Valuable experience in operations / the event industry
• Temporary summer role - suitable for students
• Play a key role in a start-up's growth
• Big mission, real meaning, real people doing their life’s work
• Potential opportunity for further work based on the individual. We have seriously ambitious plans and are always excited to find the next brilliant mind to join us.