• Global tech scale-up creating experiences people love
• Customer support superstar needed to help customers plan and book experiences
• Fast paced, teamwork-first culture

About AmazingCo

AmazingCo helps people live a more fulfilling life through experiences we know they will love. We help our customers discover unique and amazing experiences for everyday activities and special occasions. We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform. A platform that also not only enables but empowers our experience providers to ensure seamless experience delivery that delights. In our business, customer and provider experience is king.

Our whole team is super passionate about this mission, and we consciously and responsibly focus our entire business on making this happen for others.

We are the first global-scale experiences business taking a new approach to leisure time and how people spend their everyday. A high growth, venture capital backed, technology and data-focused consumer company based in Melbourne, Australia - and we’re taking our vision to the world!

For more information about us, visit https://amazingco.me/aus

About the opportunity

This role is the perfect entry level opportunity for someone wanting to step into the world of events and experiences. If you’re an energetic and bubbly personality who loves delighting customers over phone, email and chat - then please apply now!

Our team is fun, young and dynamic - we are a super supportive close knit bunch, and we can’t wait to welcome someone new.

The details

• Hours
  • The role is casual, with option to flex up and down in relation to business needs and your schedule
  • We would like ongoing availability on both weekend days, and ideally 2 weekdays. The weekdays don’t need to be full days, and could be half days or a combination of both.
• Location
  • Melbourne, Australia
  • Our team is hybrid - most people work in office 2-3 days across Tuesday/Wednesday/Friday/Saturday, and do some time remote from home
• Responsibilities
  • Provide exceptional customer support over phone, email, and live chat
  • Meet expectations for volume and quality of interactions
  • Troubleshoot and resolve customer issues quickly and effectively, resulting in a high level of customer satisfaction
  • Accurately document customer interactions in our internal database, allowing for seamless management between team members
  • Stay up-to-date with product information, company policies and procedures, to provide accurate and comprehensive support
  • Work closely with other team members and departments to ensure an integrated, high level of support
• All equipment including mac laptop, second screen, headset etc will be supplied

Desirable Skills & Experience

• Experience in a customer-facing role would be highly advantageous
• Energetic and enthusiastic personality with a passion for helping people
• Willingness to learn and get involved in new things
• Excellent communication skills - written and verbal
• Tech savvy - confident in picking up new software systems
• Strong problem solving skills, and a demonstrated ability to think on your feet
• Excellent time management and personal organisation skills
• High level of accountability
• Awesome attention to detail
• Calm under pressure

• Flexible! We are always launching new experiences and we need someone who is excited to pick up new things and get involved in ad hoc projects

Benefits

• Hourly rate
  • Weekdays - $30.13
  • Saturday - $37.84
  • Sunday - $51.01
• Work alongside experienced co-founders with existing success in building and growing startups in Australia
• Work in a business that seriously cares about culture and improving the experiences of our customers
• Big mission, real meaning, real people doing their life’s work
• Office space in Abbotsford - note we are moving to Collingwood in a few months
• We are an experiences business and we test everything we create on ourselves! Enjoy frequent team wide experiences and staff discounts across our portfolio
• Wind the week down with a beer, wine or non-alcoholic refreshment on Fridays.
• We bring a family attitude to work and all contribute to building our culture
• Opportunity for serious growth. We’re not kidding, we have seriously ambitious plans and are so excited to find the next brilliant mind to join us. You bring your energy and we’ll pay it back in spades. Our people are everything.

We are super excited about what we are building and can’t wait to find the perfect next fit for our growing team. If you think you have what it takes, we’d love to hear from you!

Job Type: Casual