Counsellor at Sonder

Member Support & Operations , Auckland, New Zealand support
Posted a month ago

Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow’s wellbeing challenges today. 

We completed a highly successful Series B capital raise in August 2022.  With operations in Australia, New Zealand and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care.

  • 500,000+ eligible members across multiple countries
  • 300 + team members, as well as an on-the-ground responder network 
  • Trusted by major corporations, education providers, and government agencies

Join Sonder’s innovative movement to provide global support through the right care at the right time and know you are contributing to empowering people to be at their best.

About the role

As a Registered Counsellor, You’ll  provide therapy & guidance to our members who actively seek our help.  You’ll ease their distress and help them design and action a plan so they can better manage their situation. You'll work with a variety of mental health presentations, age groups and cultural backgrounds. 

Sessions are conducted via phone or video conferencing with 6 appointments per day. Should you need advice or escalate a case, you will be supported by a multidisciplinary team. 

You will be part of a progressive and holistic well-being company that is supported by a high-tech platform, the first of its kind. 

This is a permanent position and you will work across both AM & PM shifts  that are between 8:30am - 10:00pm.

What you’ll be doing

  • Providing short-term mental health and well-being support to our members who have been assessed as having no or low risk to themselves or others
  • Assisting our members to self-regulate, develop and maintain goals
  • We provide our members with contact information for relevant community services (from support services to mental health websites)
  • Demonstrate cultural competence and a commitment to improving the health outcomes of Sonder members from diverse cultural backgrounds
  • Document the member’s progress and update their management plans as required

Who are we looking for?

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

  • Bachelor's degree in New Zealand in Counselling or equivalent is essential
  • Minimum of 3 years of direct experience in 1-2-1 therapy sessions with adults. This should include conducting assessments, developing individualized treatment plans tailored to the unique needs of each individual. 
  • Registered with the New Zealand Association of Counsellors.
  • Completed 400 hours of documented instruction in Counselling-specific subjects
  • Completed 140 hours of delivered therapy
  • Broad experience across a range of mental health presentations
  • Ability to work with members across all age groups and cultural backgrounds.
  • Strong risk assessment skills

Why join Sonder?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Professional Care Team and as we continue to grow, there will be plenty of development opportunities.

  • Hybrid working environment 
  • Learning fund - annual contribution + 2 days of study leave to support your personal development
  • Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
  • Induction and onboarding designed to make you succeed in your new role
  • Wellbeing support to invest in your own wellbeing
  • Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community

Check out our life page for more info -

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC