About the Role

Asia Pacific is Culture Amp’s headquarters market, and we need an operationally excellent and commercially-savvy Deal Desk Manager. This role will own daily deal operations support, consult on strategic negotiations and commercial tradeoffs with Sales, and help evolve Deal Desk’s process and systems to improve Sales and Deal Desk efficiency and satisfaction. The ideal candidate will evidence a very strong business partner mindset, with a proven track record of balancing win rates with financial discipline in deal support.

You will:

• Provide top-tier daily support of deal execution, while meeting SLAs for turnaround time
• Actively improve efficiency of rep and Deal Desk workflows through process and systems transformations
• Develop deal policies, including “self-serve” guidelines for reps and approval logic and matrices
• Work with Pricing team to optimize discount tolerances, pricing and packaging strategy, and pricing operations
• Work with Billing team to ensure order forms meet requirements for billing and revenue recognition

You have:

• 4+ years experience in Deal Desk operations at high-growth SaaS companies
• Excellent written and verbal communication skills, including highly effective process documentation
• Very strong commercial acumen and command of negotiation tradeoffs
• Experience developing and utilizing dashboards to monitor Deal Desk request types and response times
• Experience driving operational transformation through process and systems, with a user-centric approach
• Familiarity with revenue recognition principles for SaaS
• Experience with Salesforce CPQ, Docusign CLM, and/or DealHub suite are a plus
• Very strong ownership mindset, high responsiveness and accountability
• Detail oriented and well organized with the ability to work independently in a fast paced, high growth environment
• Sense of humour is a big plus