SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 70,000 customers.
Our mission is to help solve the challenges faced in an increasingly distributed workforce, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
As the Revenue Operations Analyst supporting the Customer Success teams, you will play a critical role in the business achieving their growth targets. You will ensure best practices are adopted globally and consistent reports are developed to allow meaningful reporting across the whole business.
How you will spend your time:
Be a trusted advisor to the VP Customer Success and the CS Leadership TeamEstablish an operating cadence for Customer Success, defining and driving accountability towards shared goals and using data to identify areas to accelerate revenue & growth and reduce churn and contractionLead commercial planning for the customer success teams, ensuring strategies are in place and reported against to achieve company objectivesPartner with Data Analytics team to drive improvements in key operating metrics across CS teams including forecast accuracy, customer expansion, churn rates, win rates and customer lifetime valueDrive continuous optimisation of CS tools and integrations ensuring effective management across the full customer lifecycle.Implement operating rules of engagement across Customer Success to encourage collaboration between teams and alignment of tools and processesEnsure optimised reporting, analysis and insights are captured throughout the pre and post sales customer journey.
About you:
3+ years of experience in a Revenue Operations role, ideally in a fast growing SAAS businessProven experience in building effective GTM cadences and dashboards to optimise customer success performance and structureExceptional project management skills and attention to detailExcellent stakeholder management skills, with the ability to build strong cross-functional relationships and align teams toward common goalsSkilled communicator with the ability to communicate complex business insights, both verbally and in writing, in a clear and precise mannerHighly proficient in excel, salesforce.com and data analytics toolsThrive in a fast-paced environment, balancing multiple projects without losing focusResourceful and committed to advocating for our customers, with a growth mindset and a passion for problem-solving as part of a team
More than a job:
Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture officeAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office benefits:
In-house Culinary Crew serving up daily breakfast, lunch and snacksBarista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beveragesWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt global offsiteOn-site gym, table tennis, board games, books library, and pet-friendly offices
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
